Porter

**Job Advert Summary**:
To provide a warm, professional, and seamless arrival and departure experience for guests while ensuring luggage handling, guest orientation, and front-of-house support are delivered with the highest standard of hospitality.

**Minimum Requirements**:

- **Communication**: Clear, professional, and guest-oriented.
- **Customer Service**: Anticipates guest needs and provides exceptional service.
- **Organization**: Manages tasks efficiently and maintains attention to detail.
- **Teamwork**: Works collaboratively with the front office and wider hotel team.
- **Professionalism**: Maintains a polished and courteous demeanor at all times.
- Friendly, approachable, and service-driven.
- Physically fit and capable of handling luggage safely.
- Flexible and adaptable to changing guest needs.
- Punctual, reliable, and proactive in problem-solving.

**Duties and Responsibilities**:
**Guest Service**:

- Deliver a welcoming and professional first impression to all guests.
- Handle guest luggage on arrival and departure, ensuring safe delivery to and from rooms.
- Escort guests to rooms or facilities as required, offering orientation and assistance.
- Provide transport with golf carts to and from reception, rooms, and other designated areas.
- Assist with towel service, welcome drinks, and other guest touchpoints.
- Support with lost & found procedures, ensuring accurate recording and safe return of items.

**Operational Support**:

- Conduct room checks after departure to ensure items such as adaptors are not left behind.
- Maintain daily checklists for porterage and operational tasks.
- Ensure the cleanliness, tidiness, and organization of porter equipment and the luggage room.
- Assist the Duty Manager / Front Office Manager with stock counts and other ad hoc duties.
- Support inter-departmental communication by coordinating guest rooming requirements.