Acquisition Quality Assurance Assessor

2 days ago


Johannesburg, South Africa Bayport Financial Services Full time

As an Acquisition Quality Assurance Assessor at Bayport Financial Services, your primary objective is to ensure the highest standards of quality and excellence within the acquisition channel. This role plays a critical part in enhancing customer satisfaction, optimizing sales performance, and contributing to the overall success of Bayport's financial products and services. The assessor will monitor and evaluate inbound and outbound calls/activity to assess technical accuracy, customer service performance, compliance to company policies and procedures and identify any training or coaching that may be required.

EDUCATION

MINIMUM QUALIFICATIONS
- Grade 12 or NQF level 4 qualification

EXPERIENCE AND KNOWLEDGE

MINIMUM REQUIREMENTS
- 2 years of Call Centre sales experience
- 1-2 years Quality assurance experience
- Valid driver's license

DESIRED REQUIREMENTS
- 2 years working experience in a Call Centre environment
- Assessor, and coaching skills advantageous

OTHER REQUIREMENTS
- Presentation skills



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