Key Accounts Manager

2 weeks ago

Durban, South Africa Carlysle Full time

**KwaZulu Natal**, Durban**

**Monthly Basic Salary (Market related, Negotiable)**

Our client is looking for a FRENCH speaking Key Account Manager.

**Duties and responsibilities**
- Build and maintain strong relationships with new and existing clients.
- Understand the clients' needs, objectives, and challenges.
- Check all documentation before sending through to clients to ensure correct pricing and stock.
- Ensure that the client has all the relevant documentation before the ship arrives and any additional information that might be required for clearing purposes.
- Assist BDM with Debtors and ensure clients are within their credit limits.
- Assist BDM with internal credit limits of both existing and new clients.
- Work closely with the team leader to ensure that the orders are being processed quickly and efficiently. Communicate issues and problem to the clients.
- Monitor labelling and special requirements for various orders.
- Inform BDM of any large issues that need the BDM involvement.
- Assist BDM in creating reports for suppliers, giving relevant market feedback on market conditions and brand activations.
- Work closely with the BDM on brand development in market and help identify opportunities for increasing sales revenue.
- Monitor and assess brand performance and make necessary adjustments to achieve objectives.
- Ensure shipping and payment terms and conditions are mutually beneficial to both client and IOEC.
- Manage pricing, discounts, and service level agreements.
- The market is fast paced, multi-faceted and client sensitive, although sales ad being customer centric is imperative, a very strong and logical administrative grounding is required to perform strategic tasks that are required.
- The day-to-day pace of the role will require someone who can compartmentalize and filter through tasks quickly but with extreme attention to detail.
- Address client concerns or issues promptly and effectively.
- Resolve conflicts or disputes to maintain a positive relationship.
- Identify root causes and develop preventive strategies.
- The incumbent requires a decisive and commercial approach to tasks and problem solving.
- Stay updated on industry trends and competitive landscape.
- Provide clients with relevant insights and solutions based on market knowledge.
- Help BDM achieve sales and budget that are set for the markets.
- Monitor key performance indicators (KPIs) and report on progress regularly

**Desired Experience and Qualification**
- Bachelor's degree in Business Management.
- Proven experience in key account management or a similar role.
- Strong understanding of the company's products, services, and industry.
- Excellent communication, negotiation, and interpersonal skills.
- Strategic thinking and problem-solving abilities.
- Results-oriented with a track record of meeting or exceeding sales targets.

For more information please contact:
**Andrea Doig

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