Operations Manager

**PURPOSE OF THE ROLE**

The Operations Manager is responsible for the optimal performance of Rohloff KFC restaurants. This includes overall accountability for sales and operational activities and profitability, including the development and execution of strategies designed to achieve guest experience excellence, sales targets, people capability and the attainment of profitability goals, as outlined in KPI's and the balance scorecard.

The Operations Manager partners with respective HRBP's responsible for designated restaurants and will be expected to motivate and develop area management and restaurant staff to realise business and individual goals and objectives.

**KEY RESPONSIBILITIES**
- To promote the Company's mission, goals and code of conduct and act as a role model for the advancement thereof.
- Deliver Regional Plan and Budget designed to meet company's Annual Operating Plan targets. Specifically recommend sales and growth targets by restaurant. Manage approved Plan and Budget.
- Develop and implement action plans to ensure continued progress in all elements of People Development, Compliance, Customer Experience, Restaurant Excellence and Sales & Profit Growth, as well as Innovation, Leadership and Continuous Improvement.
- Evaluate performance of designated Area Coach and Restaurant Management against established Balanced Scorecard targets (people, customer, sales, profit). Oversee the implementation of corrective action activities and continuous Improvement.
- Implement company programmes and communicate company strategies and objectives clearly and effectively to Area Coaches and restaurant management in line with programs developed by Finance&Planning, People&Culture, Operations&Marketing, Development and BI&Digital Team. This includes planning and directing changes with regards to staffing and reporting relationships.
- Ensure that company assets, facilities and equipment are managed efficiently, maintained properly and operated cost effectively.
- Promote Diversity Growth Model, Goals and Values and act as a role model for the advancement of How We Win Together, Customer Management and KFCs 'One System'.
- Maximise sales opportunities and market development activities. This includes identifying and analysing trends/economic data to forecast business impact or opportunities.
- Ensure OHS compliance and reporting of any criminal activity, property loss and or damage and take appropriate action as and when required.
- Partnership expectation: creation of a platform for positive partnerships with all teams. Regular deliberate and non-deliberate functional and non-functional interaction with peers and critical role players in the group.
- Maintenance of a performance driven culture across the region and to ultimately deliver outstanding service to guests, service providers and various stakeholders.

**Stakeholders**
- Working relationships:

- Operations&Sales Executive
- Group General Manager
- Executive Team
- Functional Leaders
- People&Culture Team especially partnering with HRBP
- Respective Yum/Equity South Africa stake holders
- This role will require the Operations Manager to be able to work cross functionally with all teams.

**Personal Attributes**
- Demonstrated ability to see the big picture and implement strategy.
- Resilient with the ability to adapt to change quickly and drive continuous improvement.
- Strong organisational and leadership skills.
- Ability to build sound relationships.
- Strong commercial acumen.
- Confident, accountable and decisive.
- Strong communication and interpersonal skills with high EQ and CQ.
- Hands-on leadership orientation.
- Innovative in the approach to information gathering and problem solving.
- Ability to effectively influence internal and external stakeholders.

**Judgment and Decision Making**
- Directs Restaurant Operations within designated territory, in line with policies and procedures as an integrated member of the Rohloff Team and makes decisions to achieve sales, profit and compliance of targets.
- Approve wage and salary increases within policy guidelines.
- Approve expenditure in line with company policy.
- Exercise decision-making control over hiring, management, and termination of employees, in line with company policy and in conjunction with the People&Culture team.
- Recommend sales, profit and growth targets in line with overall company targets.

**Team Structure and other**

Titles and Types of Direct Reports, Regional based on Provinces

EEs in Title

Extent of Supervision involvement

of EEs Supervised by Direct Report

Area Coaches

4 - 8

Direct

4-8

Training: Regional Training Coach

2 - 4

Indirect

2 - 4

RGM's

25 - 35

Direct (hierarchal)

25 -35

**REQUIREMENTS**
- Tertiary degree level qualification essential, with major in business, marketing or finance discipline preferred. Post graduate qualification (MBA) highly regarded.
- At least 8 years Operational Management experience.
- At least 3 years operating at Senior