Real Time Administrator D

2 days ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures.**experience and qualifications**:

- 3 years related qualification.
- 1 year banking experience.
- 1 to 2 years call centre administration experience.
- Knowledge of call centre metrics is essential.
- Knowledge of EWFM is essential.
- Knowledge of the call centre systems and environment is essential.
- Knowledge of incentive bonus scheme is essential.
- Knowledge of GSM and Vodacom products and services is essential.
- Knowledge of shifts and shift work is essential.
- Knowledge of workforce management principles and practises is desirable.
- Knowledge of labour relations principles is desirable.**additional requirements**:

- No Referral plan is assigned to this job



  • Johannesburg, South Africa NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures - Generate the necessary ad hoc and compliance reports. - Administer and capture exception codes for schedules. - Escalate system problems when and if necessary as per the procedure. - Investigate,...


  • Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and take...

  • Real Time Analyst

    2 weeks ago


    Johannesburg, South Africa Select One Full time

    Duties and Responsibilities: - Ensure real-time performance of agents throughout the day and provide recommendations to management to achieve service targets - Manage & monitor agent availability to ensure that resources are adequately deployed & multi-skilling effectively optimized - Monitor, record, and escalate real-time schedule adherence incidents -...

  • Real Time Manager

    6 days ago


    Johannesburg, South Africa Webhelp Full time

    **Job Advert** If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our vibrant Parktown office. You’ll be joining our fun-loving global community of more than 95,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences...


  • Johannesburg, South Africa Time Personnel Full time

    Overview REQUIREMENTS Seasoned, with in-depth knowledge and experience in Real Estate. Degree / Diploma in Sales / Marketing or relevant business qualification advantageous. Valid, Full Status FFC ESSENTIAL Requirements Seasoned, with in-depth knowledge and experience in Real Estate Degree / Diploma in Sales / Marketing or relevant business qualification...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • IT&D Manager

    5 days ago


    Johannesburg, South Africa Reckitt Benckiser LLC Full time

    IT&D Manager - Sales City: Johannesburg We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality...

  • Real Time Analyst

    6 days ago


    Johannesburg, South Africa Select One Full time

    The role will involve ensuring that service level agreements across various programs are met through the monitoring of real time analytics of employee attendance and availability. Duties will include but not be limited to: - Ensuring real-time performance of agents throughout the day and providing recommendations to management to achieve service targets -...

  • IT&D Manager

    1 day ago


    Johannesburg, South Africa Reckitt Full time

    Reckitt Johannesburg, Gauteng, South Africa We are Reckitt. Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest...