Real Time Analyst
1 week ago
Duties and Responsibilities:
- Ensure real-time performance of agents throughout the day and provide recommendations to management to achieve service targets
- Manage & monitor agent availability to ensure that resources are adequately deployed & multi-skilling effectively optimized
- Monitor, record, and escalate real-time schedule adherence incidents
- Work closely with the operations team and management to analyze and improve the service delivery of the company to its clients
- Internal reporting
- Assist with additional projects
**Requirements**:
- 1 to 2 years experience in contact center environment, previous Work Force Management experience is considered an asset
- Advanced experience with full Microsoft Office package
- Ability to create reports and forecast results
- Attention to detail and high level of accuracy
- Ability to multi-task, focus and complete reports for extended periods of time
- Ability to take initiative
- Flexible team player with a positive attitude
- Must have good time management skills with the ability to work with mínimal supervision and under tight timelines
- Capable of managing multiple, simultaneous projects
- Excellent attendance record
- Able to communicate professionally - oral and written
- Problem solving skills
This position needs Real Time Analysts in Johannesburg and Cape Town.
-
Workforce Management Real Time Analyst
1 week ago
Johannesburg, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...
-
Real Time Manager
2 days ago
Johannesburg, South Africa Webhelp Full time**Job Advert** If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our vibrant Parktown office. You’ll be joining our fun-loving global community of more than 95,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences...
-
Real Time Analyst
2 days ago
Johannesburg, South Africa Select One Full timeThe role will involve ensuring that service level agreements across various programs are met through the monitoring of real time analytics of employee attendance and availability. Duties will include but not be limited to: - Ensuring real-time performance of agents throughout the day and providing recommendations to management to achieve service targets -...
-
Real Time Administrator
1 week ago
Johannesburg, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and take...
-
Real Time Administrator
9 hours ago
Johannesburg, South Africa FirstRand Full timeJob Description To identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures - Generate the necessary ad hoc and compliance reports. - Administer and capture exception codes for schedules. - Escalate system problems when and if necessary as per the procedure. - Investigate,...
-
Security Centre Controller: Real-Time CCTV
2 weeks ago
Johannesburg, South Africa Centrax Digital Uk Full timeA leading digital security firm in Johannesburg is seeking a Security Analyst to monitor and report on security activities across telecommunications infrastructure. The ideal candidate has a diploma in relevant fields, experience in security operations or control rooms, and proficiency with CCTV and access control systems. Responsibilities include real-time...
-
Johannesburg, South Africa Centrax Digital Full timeA telecommunications security company in Johannesburg is seeking a skilled individual to monitor critical security systems across various infrastructures. Responsibilities include real-time analysis of CCTV and access events, ensuring compliance with safety regulations, and supporting incident response protocols. Candidates should have a diploma in relevant...
-
Manager Product Real Time Payments
1 week ago
Johannesburg, South Africa BankservAfrica Full time**Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Manager Product Real Time Payments- Location- Selby - Johannesburg, GP 2001 ZA...
-
Head Real Time Payments
1 week ago
Johannesburg, South Africa BankservAfrica Full timeThis details all the information about the job posting. - Share this job as a link in your status update to LinkedIn. **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give...
-
Head Real Time Payments
1 week ago
Johannesburg, South Africa BankservAfrica Full time**Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Head Real Time Payments- Location- Selby - Johannesburg, GP 2001 ZA (Primary)-...