Real Time Analyst

Duties and Responsibilities: - Ensure real-time performance of agents throughout the day and provide recommendations to management to achieve service targets - Manage & monitor agent availability to ensure that resources are adequately deployed & multi-skilling effectively optimized - Monitor, record, and escalate real-time schedule adherence incidents -...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

**Job Advert** If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our vibrant Parktown office. You’ll be joining our fun-loving global community of more than 95,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences...

**What would make you a good fit for this role** The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks. **What you will be doing** **Adherence Monitoring** - Monitors daily absenteeism. - Monitors non-adherence and communicates out-of-line situations - Identifies issues...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and take...

Job Description To identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures - Generate the necessary ad hoc and compliance reports. - Administer and capture exception codes for schedules. - Escalate system problems when and if necessary as per the procedure. - Investigate,...

A leading digital security firm in Johannesburg is seeking a Security Analyst to monitor and report on security activities across telecommunications infrastructure. The ideal candidate has a diploma in relevant fields, experience in security operations or control rooms, and proficiency with CCTV and access control systems. Responsibilities include real-time...

A telecommunications security company in Johannesburg is seeking a skilled individual to monitor critical security systems across various infrastructures. Responsibilities include real-time analysis of CCTV and access events, ensuring compliance with safety regulations, and supporting incident response protocols. Candidates should have a diploma in relevant...

**Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Manager Product Real Time Payments- Location- Selby - Johannesburg, GP 2001 ZA...