Real Time Administrator
3 days ago
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
**Want to be a part of our team?**
This position is responsible for monitoring schedule adherence by operations, identifying
schedule inefficiencies and flagging operational service level risks.
**Working at NTT**
1. Adherence Monitoring
- Checks weekly staff coverage and reports staffing shortfalls to operations
- Flags schedule inefficiencies and makes recommendations to Workforce Management.
- Monitors daily absenteeism.
- Monitors non-adherence and communicates out-of-line situations
- Identifies issues that may impact the site’s ability to meet service levels
- Reviews adherence across skill sets and recommends real time changes that will improve site performance
2. Reporting and administration
- Accurately captures exceptions and real time reporting
- Produces accurate daily, weekly and monthly call centre performance reports to various levels of management covering all areas of the business
- Maintain accuracy of shared folders
- Produces daily and weekly Absenteeism Reports
- Adjusts real-time schedule to accommodate extra-time as governed by scheduling process
**What will make you a good fit for the role?**
Knowledge
- Matric or equivalent
- 2 years Agent experience
- Knowledge of Avaya / Genesys or similar tool
- MS Excel - intermediate
**Skills**:
- Attention to detail
- Oral and written communication (L2)
- Customer service orientation (L2)
- Technical Expertise (L2
**Equal opportunity employer**
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
-
Real Time Administrator
7 days ago
Johannesburg, South Africa FirstRand Full timeJob Description To identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures - Generate the necessary ad hoc and compliance reports. - Administer and capture exception codes for schedules. - Escalate system problems when and if necessary as per the procedure. - Investigate,...
-
Real Time Administrator D
5 days ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To identify and track real time performance and communicate any deviations to business and update the system to align to processes and...
-
Real Time Manager
1 week ago
Johannesburg, South Africa Webhelp Full time**Job Advert** If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our vibrant Parktown office. You’ll be joining our fun-loving global community of more than 95,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences...
-
Real Estate Branch Manager – Simonstown
4 days ago
Johannesburg, South Africa Time Personnel Full timeOverview REQUIREMENTS Seasoned, with in-depth knowledge and experience in Real Estate. Degree / Diploma in Sales / Marketing or relevant business qualification advantageous. Valid, Full Status FFC ESSENTIAL Requirements Seasoned, with in-depth knowledge and experience in Real Estate Degree / Diploma in Sales / Marketing or relevant business qualification...
-
Real Time Analyst
1 week ago
Johannesburg, South Africa Select One Full timeThe role will involve ensuring that service level agreements across various programs are met through the monitoring of real time analytics of employee attendance and availability. Duties will include but not be limited to: - Ensuring real-time performance of agents throughout the day and providing recommendations to management to achieve service targets -...
-
Johannesburg, South Africa Keel Team Real Estate Investments Full timeAre you super organized? - Do you handle details with precision? - Can you handle a 'whirlwind of things' every day - getting them all done quickly and efficiently in a fast-paced environment? - Are you an excellent communicator both verbally (on the phone) and via written communication? - Can you handle a demanding boss who expects things done right the...
-
Real Time Analyst
1 day ago
Johannesburg, South Africa Webhelp Full time**Job Advert** If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our Braamfontein office, working on an innovative new campaign. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries...
-
Senior Real Estate Branch Leader – Growth
2 days ago
Johannesburg, South Africa Time Personnel Full timeA leading real estate firm in Johannesburg is seeking an experienced individual to lead their branch operations. The ideal candidate must have a strong understanding of real estate, with 5-10 years in a leadership role, and a Degree or Diploma in Sales or Marketing. Responsibilities include managing agents, ensuring legal compliance, and enhancing market...
-
Manager Product Real Time Payments
3 days ago
Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full timeJob Description: This role forms part of the RPP Business Support Team reporting into the Head of Real Time Payments where you will be accountable for the full product life cycle management which includes strategy ideation, development and go to market. You will in addition be responsible for the management of the operational processes of the day-to-day...
-
Real-Time Data Integration Engineer
2 weeks ago
Johannesburg, South Africa Mi-C3 International Full timeA technology solutions company in Johannesburg is seeking a mid-level Data Integration Engineer to design and implement real-time data integration pipelines. The ideal candidate will have strong experience with Apache NiFi, Java, and Python. This position offers the opportunity to work in a collaborative and innovative environment, contributing to the...