Operations and System Support Manager

3 days ago


Johannesburg, South Africa FirstRand Full time

Job Description

To manage a team and ensure operational and system support is provided to frontline business, prepare and manage schedules for release, ensure processes, procedures and training materials are streamlined and documented properly, and manage escalations in a timeous manner to ensure efficient services to clients

Job Description

Are You Someone Who Can
- Ensure all action requests are completed within prescribed service level agreement (SLA) and end users are able to assist customers efficiently
- Collect, clean, and analyze data from various sources to support business operations and strategy.
- Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Power BI, Tableau, Qlik).
- Collaborate with cross-functional teams to understand business requirements and translate them into data solutions
- Identify trends, patterns, and anomalies in data to inform strategic decisions.
- Monitor key performance indicators (KPIs) and provide regular updates to management.
- Ensure data accuracy and integrity across reporting systems.
- Conduct ad-hoc analysis to support business initiatives.
- Recommend improvements to data collection and reporting processes.
- Mentor a team re Artificial intelligence.
- Bachelor’s degree in business, Computer Science, Data Science, Statistics, or a related field.
- 2+ years of experience in a BI Analyst or similar role.
- 1-2 years management skills.
- Proficiency in SQL and experience with BI tools (e.g., Power BI, Tableau).
- Strong analytical and problem-solving skills.
- Experience with data warehousing and ETL processes.
- Excellent communication and presentation skills.
- Ability to work independently and manage multiple projects simultaneously.

You Will Have Access To
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
- On going training and upskilling opportunities

We Can Be a Match If You Are
- Adaptable and curious
- Thrive in collaborative environments.
- Able to work effectively in a complex and forever changing environment.
- Have courage to have tough conversations

Post

FNB

LI-LM1

Job Details

24/06/25



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