Operations and System Support Lead

1 week ago

Johannesburg, South Africa FirstRand Full time

Job Description

To lead, design and enhance the operations and system support activities and processes in order to deliver on unique and evolving business requirements and provide input into tactical strategies to achieve overall business objectives.

To ensure efficient and effective delivery of projects and programs aligned to the Business Development Life Cycle (BDLC) framework.

Hello Future Operations and System Support Lead,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team at FNB Cash Investment team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Develop business insight to provide input into daily activities for continuous improvement, related to efficiencies and effectiveness of the business processes, team and systems based on data and report analysis.
- Manage the delivery of operations and effective utilization of capacity.
- Engage with business to set Service Level Agreements (SLAs) and track the achievement for reporting to Executive Management.
- Deliver key information to business stakeholders and various forums related to insights, performance statistics and key activities planned to maintain operational excellence.
- Maintain accountability for audit findings and implementation of improvement measurers and remediation.
- Authorize all Systems Online Support Processes, ensuring that the way of work is reflected in the business processes and all Process Risk Control Identification and Assessments (PRCI&As) are effective through sampling and testing.
- Manage onboarding of new systems and operational processes as projects or programs to include initiation, definition, analysis and planning and execution plan, organize, track, measure and report on project progress.
- Oversee the resolution of all issues related to the delivery of the project and resolve any escalated matters.
- Ensure effective Change Management for the adoption of changes.
- Measure success through defined key performance indicators, reporting and operationalization.
- Have a relevant BCom Sciences qualification, with at least 3 years in a leadership
- Have previous IT infrastructure exposure
- Have strong stakeholder engagement and management capabilities
- Have the ability to understand business requirement and translate them into achievable strategic goals for Operations

You will have access to:

- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate

We can be a match if you are:

- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

Job Details

22/07/25

  • Operations Lead: Shift Supervisor

    2 weeks ago

    Johannesburg, South Africa Operations Full time

    A leading global logistics company in Johannesburg is seeking an Operations Lead/Supervisor to oversee operational workflows and support team members. This full-time position requires 1 year of experience in a customer-facing environment, proficiency in Microsoft Office, and a Bachelor's degree in a relevant field. The role involves monitoring performance,...

  • Systems Administrator

    2 hours ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    **Overall Job Purpose**: This is for a position that is a natural technical progression from the Senior ICT Support role. It is a role with additional responsibility whereby national oversight of a technical nature is required for one or more brands. Responsible for administration, the co-ordination, configuration, installation, documentation and management...

  • Fc Supervisor, Za Operations

    2 weeks ago

    Johannesburg, South Africa Operations Full time

    Key job responsibilities Measure and monitor workflows track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks Support the Shift / Area Manager with projects to improve processes...

  • Systems Administrator

    1 week ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    Responsible for adminsitartion, the co-ordination, configuration programming, installation, and management of ADvTECH IT architectures and related services with the enterprise. Responsible for adminsitartion, building, implementing and supporting system architectures, and for the identification and resolution of high-level hardware and software technical...

  • System & Network Engineer (Level II)

    3 weeks ago

    Johannesburg, South Africa Prime System Solutions Full time

    The System and Network Administrator is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems. The ideal candidate will possess...

  • System & Network Engineer (Level II)

    3 weeks ago

    Johannesburg, South Africa Prime System Solutions Full time

    Get AI-powered advice on this job and more exclusive features. The System and Network Administrator is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises...

  • Junior System Operations Support Analyst

    1 week ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R150 000 - R250 000 per year

    Key purpose:We are looking for a Junior System Operations Support Analyst to join our Systems Operations (SysOps) team.The SysOps team is responsible for monitoring and ensuring the high availability and high reliability of our critical operation systems. These systems are crucial to Merchant Capital to achieve their goals and be successful in todays...

  • Head of Customer Support

    2 hours ago

    Johannesburg, South Africa Lead Generation Group Full time

    **Disclaimer**: ONLY APPLY IF YOU HAVE OVER 5 YEARS OF EXPERIENCE LEADING A CUSTOMER SUPPORT TEAM We’re looking for a confident, emotionally intelligent and operationally strong **Head of Support** to lead our customer support teams across all LGG brands. You will be responsible for ensuring that every client receives clear, confident, and consistent...

  • Operations and System Support Manager

    6 days ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To manage a team and ensure operational and system support is provided to frontline business, prepare and manage schedules for release, ensure processes, procedures and training materials are streamlined and documented properly, and manage escalations in a timeous manner to ensure efficient services to clients Job Description Are You...

  • System & Network Engineer (Level-I)

    2 weeks ago

    Johannesburg, South Africa Prime System Solutions Full time

    The System and Network Engineer is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems. The System and Network Administrator will...