Quality Assurer/coach

We are hiring a Quality Assurer/ Coach for an outbound digital marketing agency based in CapeTown, CBD. **Job Description**: - Perform regular quality checks to ensure that quality, compliance and company guidelines are correctly followed. - Provide written/detailed feedback to Team Leaders and agents through the quality monitoring system, ensuring a high...

TRAINER AND QUALITY ASSURANCE COACH (CAPE TOWN OFFICE)Sygnia is an innovative FinTech company based in South Africa and listed on the main board of the JSE. The company provides asset management, stockbroking, and administration services, as well as a wide range of savings products, to institutional and retail clients. All that we do is supported by...

A position is available at Santam Broker Solutions : Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg. Job Purpose The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to policies, procedures and...

**KEY DUTIES & RESPONSIBILITIES OF THE ROLE** - Notify relevant department manager regarding issues of non-conformance and recommend corrective actions - Provide coaching on training requirements. - Creating, developing, delivering and continually improving processes which demonstrate compliance across the business - Analysing the root cause of any existing...

**Job title**: Quality Assurance Lead **Reporting to**: Head of Business Operations **Location**: Cape Town **ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS** **WHAT WE DO** Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to...

Job OpportunityA position is available atSantam Broker Solutions: Operations – Shared Servicesfor aQuality Assurance Consultantto be based inCape Town / Johannesburg.Job PurposeThe Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to policies,...

We are seeking a **highly skilled** Quality Assurance Specialist in the Debt Collections environment to uphold superior debtor interaction standards, ensure compliance with policies and regulations, and drive performance excellence through continuous improvement initiatives. **Duties and Responsibilities**: - **Monitor and Evaluate Calls**: Assess inbound...

Manager, Quality Assurance-03NAL **Description**: **Quality Assurance Manager - Cape Town** Bringing smiles is what we do at TTEC... for you and the customer. As a Quality Assurance Manager working in Cape Town, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience...

Job Opportunity Santam Broker Solutions: Operations – Shared Services is offering a Quality Assurance Consultant role based in Cape Town / Johannesburg. Job Purpose The Quality Assurance Consultant monitors and analyzes agents-customer interactions to provide feedback on adherence to policies, procedures and customer experience, while maintaining...

**Quality Assurance Analyst - Customer Engagement measurement (Cape town)** Report on agent’s demeanor Technical accuracy customer service performance and compliance. Making recommendations in the form of online coaching to assist the agent on improving the delivery over a recorded line or written communication. **Criteria**: - Call center experience...