Quality and Compliance Assurance
5 days ago
**Quality Assurance Analyst - Customer Engagement measurement (Cape town)**
Report on agent’s demeanor
Technical accuracy
customer service performance and compliance.
Making recommendations in the form of online coaching to assist the agent on improving the delivery over a recorded line or written communication.
**Criteria**:
- Call center experience advantageous
- International UK experience advantageous
- Excellent English verbal, written and interpersonal communication skill.
- Previous customer service experience
- Self-motivated
- Exceptional listening and analytical skills
- Time management skills
- Ability to multitask and
- Ability to operate multiple systems at the same time.
- Must adapt well to change.
- Must be proficient with Microsoft office (intermediate word, basic excel, google, data capturing, telephony systems
- Office based position in Pinelands Cape town
**Qualifications**:
- Matric
- Must have reliable transport.
**Job Type**: Permanent
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