IT Helpdesk Support Specialist

3 days ago

Cape Town, South Africa Xceptor Full time

**ABOUT XCEPTOR**:
Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.

We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.

**Our Vision** is to be the leading platform for automating data flows.

**Our Mission** is to empower business users within Financial Institutions to build automated processes that deliver trusted data.

**Our Values** were created by our people, and speak to both who we are, and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.

**Business Area and Team**

**The Role**

This role would suit a technically minded individual, able to quickly diagnose and troubleshoot problems, with excellent communication skills, strong attention to detail and the ability to exercise discretion in relation to confidential data held on our systems.

The IT Support Assistant will need to be self-motivated and confident. You will be part of a small dynamic team and have the support you need to develop and grow within the Corporate IT Department.

**Key Responsibilities**
- Providing first-line support for all staff across the various locations
- Onboarding new starters - This includes Installation & configuration of Windows 10 and end-user laptop software
- Maintaining printer facilities at on-premises locations.
- Maintaining and improving the service level of the IT helpdesk.
- Assisting with the administration and maintenance of company IT equipment.
- Upkeep of IT Supports knowledge base.
- Work with the IT Team to help maintain the infrastructure and services, including Active Directory, DNS, Office 365 and Azure services.
- Help with ongoing projects relating to the IT infrastructure.

**Key Skills**
- This position requires a working knowledge of Windows Server and Desktop (Windows 10) administration experience, including Active Directory, gained within a similar role or work experience.
- You must have good hardware and software troubleshooting and problem-solving skills.

Previous experience is also required in the following areas:

- Maintaining an IT helpdesk
- Maintaining and Deploying Windows Desktop Operating Systems (Windows 10)

In addition, to which, working knowledge or experience in the following areas would also be beneficial:

- Windows Active Directory
- Office 365 (Exchange Online, Azure Active Directory, SharePoint Online)
- Office 2016 (Outlook, Word, Excel, PowerPoint etc.)
- IIS
- SQL Server
- Microsoft Teams
- Zoom
- Lansweeper
- Microsoft Azure
- PowerShell

**Associated Values and Behaviors**
- Curious
- Accountable
- Outcome focused

**Expected Competencies**
- Maturity
- Discretion
- Communication skills
- Eagerness to learn
- Problem solving
- Collaborative

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