Customer support specialist
12 hours ago
Location: Remote. US Time zone
The Role
We're looking for a reliable and detail oriented Customer Support Agent to help manage
support tickets for a variety of eCommerce brands. You'll be using AI powered
platforms to review, refine and approve suggested responses before sending them to
customers. Most tickets involve order update, return, product questions and shipping issues.
Why This Role is Exciting
This is more than a support role, it's a chance to build in-demand AI skills. You'll learn how to
work hands-on with AI tools, understand where automation excels and where humans are
essential, and help shape the future of hybrid AI + human customer experience. The skills you
gain here will put you at the forefront of one of the fastest-changing areas in tech.
Responsibilities
● Review and approve AI generated responses before resolving customer issues
● Edit or write replies as needed to ensure accuracy and brand tone
● Flag edge cases or trends for internal escalations
● Handle tickets per day depending on volume & complexity
● Work within platforms like Shopify & other e-commerce integrated tools
Requirements
● 2–3 years of experience in customer support (eCommerce preferred)
● Excellent written English and attention to detail
● Reflexive use of AI tools and learning new systems
● Bonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and
richpanel
-
Customer Support Specialist
2 days ago
Cape Town, Western Cape, South Africa QuickTeam Full timeOur client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly.Role Overview:We are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This...
-
Customer Support Specialist
1 week ago
Cape Town, Western Cape, South Africa Aerobotics Full time R75 000 - R120 000 per yearAbout AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...
-
Customer Support Specialist
1 week ago
Cape Town, Western Cape, South Africa Aerobotics Full time R500 000 - R800 000 per yearAbout AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...
-
Customer Support Specialist
7 days ago
Cape Town, Western Cape, South Africa Aerobotics Full time R45 000 - R90 000 per yearAbout AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...
-
Cape Town, Western Cape, South Africa Initiate International Full time R250 000 - R500 000 per yearAre you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further – we're searching for a vibrant and enthusiastic Italian speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don't miss this job opportunity to make dreams...
-
Customer Support Specialist – AI Assisted
11 hours ago
Cape Town, Western Cape, South Africa Hire Hangar Full timeCustomer Support Specialist – AI Assisted Hours 8-4pm EST USWe're looking for a reliable and detail-oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You'll be using support tickets foAI-powered platforms to review, refine, and approve suggested responses before sending them to customers. Most tickets involve...
-
Customer Support Specialist
1 week ago
Cape Town, Western Cape, South Africa Keen Full time R240 000 - R420 000 per yearAbout KeenAt Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that...
-
Customer Support Specialist
1 week ago
Cape Town, Western Cape, South Africa Keen Full time R275 625 - R348 750 per yearAbout KeenAt Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that...
-
IT Support Specialist
1 week ago
Cape Town, Western Cape, South Africa The Super Staffers Full time R180 000 - R300 000 per yearIT Support SpecialistRemote PositionLocation: Cape TownSalary: R15,000 - R25,000 Per MonthCompany Overview:Our client is a leading provider of cloud-based solutions for businesses. They specialize in helping companies migrate to cloud infrastructure, offering round-the-clock support and consultancy services.Position Overview:They are seeking an IT Support...
-
Customer Support Executive
11 hours ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeCustomer Support Executive Deliver exceptional service to UK customers from sunny Cape Town or remotely Remote (Cape Town preferred) | R £1,000) per month | UK Working Hours (8 AM - 5 PM UK Time) About Our Client Our client is a leading UK-based supplier of specialist products for the commercial and domestic sectors. With a strong reputation for fast...
