Helpdesk Provisioning Associate

**What We're Looking For**:
We are looking for a highly organized, computer and/or tech enthusiast looking to take that next step into an amazing career with great people.

The IT Helpdesk Provisioning Associate is responsible for assisting with all IT operations surrounding the on-boarding and off-boarding of new and existing 2U employees. This individual will follow current processes and procedures to supply both in-office and remote employees with new computer hardware, accounts, peripherals, and other information to provide the best experience for new hires, current and outgoing colleagues. Additionally, with a strong desire for constant improvement, this individual will be relied upon for making recommendations on how these processes can be perpetually improved.

**Responsibilities Include, But Are Not Limited To**:

- Responsibilities include enterprise-level account provisioning, administration, and deprovisioning.
- This individual will work closely with the Human Resources team to identify incoming and outgoing colleagues and to create and deactivate accounts as needed.
- In addition to account administration, the IT Helpdesk Provisioning Associate will work directly with IT management to determine and maintain data retention requirements for accounts and other associated records.
- This role will be responsible for the management and provisioning of all IT Helpdesk hardware and other physical assets.
- Additionally, This individual will participate in the following processes:

- Track, ship & receive of all IT Helpdesk hardware assets.
- Manage IT equipment inventory.
- Allocate & provision hardware to new employees, contractors and interns.
- Hardware replacements and upgrades for internal customers.
- Ensure audit compliance for all IT assets (software & hardware).

**Things That Should Be In Your Background**:

- A high school diploma or equivalent.
- A passion for technology.
- Basic troubleshooting skills for both Windows and Mac systems.
- A desire to work within, and maintain, a tidy and organized work environment - after all, this role is responsible for maintaining all IT Helpdesk hardware and physical asset inventory.

**Other Attributes That Will Help You In This Role**:

- Attention to detail.
- Excellent written and verbal communication skills.
- A passion for customer service.
- People-oriented.
- Strong time management skills, can meet deadlines consistently.
- The desire to learn and advance your technical skills.

This is an on-site role at one of the 2U offices with potential hybrid flexibility so proof of COVID-19 vaccination is required.This role occasionally requires the ability to remain in a stationary position for extended periods of time however the ability to move objects weighing up to 25lbs (12kg) is necessary.

**About **2U** **Inc**. (NASDAQ: TWOU)**

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

**2U** Diversity and Inclusion Statement**

2U is an Equal Opportunity Employer that is committed to diversity and inclusion. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.

**Why It's **Great** to Work at **2U**

2U Cape Town offers a high-energy work environment that's both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with coffee from our in-house barista. We have other in-house perks like subsidised healthy meals, a gym with free yoga sessions and social events all year round. We celebrate special milestones like birthdays and workaversaries, truly showing that #RelationshipsMatter.

**Benefits**

2U Cape Town offers a comprehensive benefits package:

- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organizations

Note: The above statements are intended to describe the genera