Customer Support Specialist
2 weeks ago
Job Title:Customer Support Specialist (Remote South Africa-Based)Location:Remote, South Africa-BasedShift-based rota covering hours between 10 am-10 pm UK time, 7 days a weekReports To:Customer Support LeadSalary Range:R25,000 R30,000About the Role:This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.Key Responsibilities:Respond to user and venue enquiries across live chat, phone, and emailTriage support tickets, resolving issues or escalating as neededSupport venues in troubleshooting hardware and app-related issuesUse tools like Zoho Desk, Intercom, or similar platforms to manage ticketsFollow SOPs and contribute to improving internal support documentationCollaborate with operations and tech teams to report trends and system issuesParticipate in a rotating shift schedule covering 10am10pm UK timeEssential Requirements:1+ years of experience in live chat and/or phone-based customer supportEmpathetic, calm under pressure, and solution-orientedClear and professional communication in both spoken and written EnglishQuick to learn new tools and tech platformsAble to multitask and prioritise tasks efficientlyComfortable working remotely with strong self-disciplineStable and reliable internet connectionDesirable Experience:Supporting both B2C and B2B customersExposure to hardware or mobile app-based productsFamiliarity with CRM or helpdesk tools like Zoho Desk or IntercomExperience working in a UK-based or international startupBenefits:Fully remote and flexible work environmentOpportunity to grow with a fast-scaling international startupSupportive team culture with regular feedback and performance developmentTraining and progression opportunities within the global CX team
-
German Speaking Customer Support Specialist
3 days ago
Cape Town, South Africa HR Support Full time**Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...
-
German Speaking
5 days ago
Cape Town, South Africa HR SUPPORT Full time**Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....
-
Customer Support Specialist
3 weeks ago
Cape Town, South Africa Shoprite Group Of Companies Full timeJob title : Customer Support Specialist Job Location : Western Cape, Cape Town Deadline : December 03 Purpose of the Job The Shoprite Send Customer Support Specialist is responsible for providing meaningful support to Shoprite Send regarding customer registrations, general customer queries, and store queries. This role efficiently manages all customer...
-
Customer Support Specialist
1 week ago
Cape Town, South Africa Talent Sam Full timeOur client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals. Who are we looking for: This position...
-
Customer Support Specialist
3 days ago
Cape Town, South Africa Crypto Banter Full time**About Crypto School**: Crypto School, a part of the vibrant Crypto Banter community, is on a mission to demystify the complex world of cryptocurrency. We provide comprehensive education on cryptocurrencies to empower learners with the knowledge they need to navigate the crypto space with confidence. Our platform is designed to be accessible, engaging, and...
-
Customer Support Specialist
3 days ago
Cape Town, South Africa Aerobotics Full time**About Aerobotics** Aerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are...
-
Customer Support Specialist
3 days ago
Cape Town, South Africa Aerobotics Full timeAbout Aerobotics Aerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing...
-
Customer Support Specialist
5 days ago
Cape Town, Western Cape, South Africa Aerobotics Full time R500 000 - R800 000 per yearAbout AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...
-
Customer Support Specialist
5 days ago
Cape Town, Western Cape, South Africa Aerobotics Full time R75 000 - R120 000 per yearAbout AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...
-
Customer Support Specialist
3 days ago
Cape Town, Western Cape, South Africa Aerobotics Full time R45 000 - R90 000 per yearAbout AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...
