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Operations Manager
2 weeks ago
We are seeking an experienced and dynamic Operations Manager to lead and oversee our Johannesburg imports and exports operations. The successful candidate will be responsible for the efficient, compliant, and cost-effective movement of cargo, while managing all daily warehouse and operational functions.
Key Responsibilities:
- Oversee end-to-end import and export operational activities.
- Ensure all documentation, customs processes, and regulatory requirements are adhered to.
- Lead, manage, and develop operational staff, including monitoring performance, attendance, discipline, and overtime.
- Manage shift planning, staffing levels, and workforce allocation to meet operational demands.
- Ensure accurate opening and closing of the warehouse, including safety checks, security, and daily readiness.
- Ensure inbound and outbound cargo is processed efficiently and within required timelines.
- Monitor and drive operational KPIs, ensuring daily, weekly, and monthly targets are consistently met.
- Prepare and present operational performance and updates during client meetings.
- Maintain strong relationships with, and other service providers.
- Drive continuous improvement, operational excellence, and service delivery.
- Manage operational budgets, cost control, and resource planning.
- Ensure compliance with SHEQ, audit, and risk management requirements.
- Resolve operational challenges, service delays, and escalations promptly.
Requirements:
- Grade 12 (Matric) essential; tertiary qualification in Operations, Logistics, Supply Chain or related field advantageous.
- Minimum 5 years' experience in operations management within imports/exports, logistics, or warehousing.
- Strong knowledge of customs processes, port operations, and cargo handling.
- Proven leadership experience managing teams, attendance control, and overtime management.
- Excellent communication, planning, and problem-solving skills.
- Ability to work under pressure in a fast-paced and high-demand environment.
- Computer literate (MS Office; logistics/warehouse systems experience advantageous).
Key Competencies:
- Strong leadership and people management
- Operational planning and coordination
- Client service and relationship management
- Attention to detail and accuracy
- Analytical and organisational abilities
- Ability to make sound operational decisions independently
- Results-driven with a focus on KPIs and performance
Job Type: Full-time
Work Location: In person
