Sales Executive: Used Vehicles

The Used Car sales floor at** Tokai Multifranchise** has an opportunity available for a PRE-OWNED/ USED VEHICLE SALES EXECUTIVE. The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met. A basic salary and commission structure is being offered for this role, and it can be a lucrative career for a driven sales person with a track record of successful target achievement.

**Position Overview**:
The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met.

**Specific Role Responsibilities**:
**Key Tasks**:

- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing via social media and accepted digital platforms, and promotions.
- Attend regular sales meetings.
- Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.

**Qualifications and Experience**:
**Experience Required**:

- A minimum of 3 years of retail sales experience in the motor dealership industry is preferred.
- Solid PRE-OWNED vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.

**Qualifications Required**:

- Senior Certificate (Grade 12)

**Other Requirements**:

- Valid, unendorsed drivers license
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.

**Skills and Personal Attributes**:
**Essential competencies (essential for meeting nearly all job objectives)**:

- **Communication skills in English (read, write & speak)**:

- Interpersonal ability; working with people, relating to others and networking.
- Listening
- Delivering results
- Customer orientation
- Negotiation
- Persuading and Influencing
- Commercial thinking; keeping up to date with competitor information and market trends; identifies opportunities, and demonstrates financial awareness (i.e. profit, loss, value, costs) related to the role.
- Financial literacy: able to understand relevant financial concepts and do relevant calculations.
- Planning and organising; monitoring own performance against expectations/ targets/ deadlines.
- Digital Dexterity - the ability to understand, adopt and leverage current and emerging digital platforms, social media and relevant technologies to achieve results, and enhance the digitally savvy customer’s expectations and buying experience.
- Learning Agility - an ability to learn, adapt, unlearn, and relearn to keep up with constantly changing conditions.
- Coping with pressure and setbacks; able to work productively in a pressurised environment.
- Initiative and problem solving abilities

**Personal Attributes**:

- Highly self-motivated, energetic and able to maintain a positive outlook.
- Self-confident
- Determined
- Ethical
- A curious, quick learner:

- Need to acquire thorough knowledge of the vehicles they are selling - not just technical specs; but also information about the manufacturer’s warranty, dealership services, taxes, fees etc.
- Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- Dedicated
- Calm; able to keep emotions under control.
- An adapter; someone who can adapt their interpersonal style to suit different people or situations.
- A team player
- Reliable
- Results driven and customer orientated