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Sales Agent

2 weeks ago

Tokai, South Africa Telkom Express Feathercom Full time

The main accountabilities are the achievement of sales targets, follow processes/procedures (stock, cash, repairs, credit vetting etc) and ensure accurate administration and customer satisfaction at all times. The key responsibilities of the role are as follows:

- Sell Prepaid, post-paid, LTE/LTE-A, accessories, and fixed line internet packages (Fibre, VDSL, ADSL)
- Advise customers on Insurance, OBF’s and Repair’s processes
- Advise customers on Telkom product offerings and recommend a suitable product/service to meet their needs.
- Assist customers with cellular and fixed-line technical queries
- Processing contracts in store via our credit-vetting systems (NGCRM)
- Following necessary processes via ARIA
- Log and track customer cases related to any queries logged.
- Keep organized with regards to customer interactions and follow-ups
- Complete daily and curriculum assessments
- Attend staff meetings and Telkom training initiatives.
- Keeping up to date with latest products, trends, and devices
- Manage your customer queries and escalations.
- Maintain optimal customer service relationships
- Inform client regarding relevant turn-around times and back office processes.
- Adhere to health and safety protocols
- Sanitize ALL customers
- Sanitize key touch points
- Sanitize the vehicle and equipment
- Advise customers on
- Manage the queue effectively outside the vehicle, ensuring customers are spaced as per 1.5m safety regulation

**Job Types**: Full-time, Permanent

COVID-19 considerations:
All our employees must be Vaccinated

**Education**:

- High School (matric) (required)

**Experience**:

- Sales: 1 year (required)