Customer Service Administrator

1 week ago

Durban, South Africa Liebherr-Africa (Pty) Ltd Full time

Administrative and organizational Support of Technical Advisor’s and Team Leader

− Support of Technical Advisor and Team Leader

− Handling of customer requests within the range of customer service

− Booking and invoicing of service and warranty orders and follow up

− Monitoring of debtor’s accounts and active collection of outstanding invoices together with all accounts department

− Support of Technical Advisors and Team Leader

− Administrative and organisational duties within the Service department

− Coordination and organisation of service offers and orders within a market suitable time period, ensuring customer’s satisfaction.

− Responsibility for the support of the service department and service engineers

− Processing of timesheets, technicians, apprentices

− Correspondence with HQ

− Handling of enquiries

− Organisational clarification in regard to services and/or offers

− Preparation of quotations and service proposals, including preparation of Offer Letters

− Checking and processing of supplier quotations, invoices and payments together with the accounts department

− Creating Purchase orders for Suppliers

− Follow-up for quotations and evaluation of reasons for not received orders

− Booking and invoicing of service and warranty orders and follow up

− Creating sales invoices, and Completion Letters

− Compiling of invoice supporting documents in co-operation with the Customer Service Coordinator

− Monitoring of debtor’s accounts and active collection of outstanding invoices together with accounts department

− Utilization statistics

− Working according to rules with internal software

− Preparation of customer data (enquiries, orders) as required (like crane serial number, deliver address, etc.) for Team Leader

Minimum 3-4 years related experience and/or training; or equivalent combination of education and experience.

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (required)

**Experience**:

- Customer service: 3 years (required)

Application Deadline: 2024/12/20
Expected Start Date: 2025/01/02

  • Customer Service

    3 days ago

    Durban, South Africa Continuous Communications Full time

    About the Role We are seeking a motivated and experienced Customer Service & Administration person to take ownership of our customer communications and administrative processes. This role is ideal for someone who enjoys music, takes initiative, and prides themselves on delivering outstanding service and efficient operations. This is a hands-on role suited to...

  • Customer Service

    1 week ago

    Durban, KwaZulu-Natal, South Africa Continuous Communications Full time R12 000 - R17 000 per year

    About the RoleWe are seeking a motivated and experienced Customer Service & Administration person to take ownership of our customer communications and administrative processes. This role is ideal for someone who enjoys music, takes initiative, and prides themselves on delivering outstanding service and efficient operations. This is a hands-on role suited to...

  • Customer Service Representative

    2 weeks ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Portraying a positive company image and engaging in professional and friendly communications with customers. Establishing and maintaining customer relationships. Actively listening to customer needs and enquiries to determine...

  • Customer Service Representative

    1 day ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa **Responsibilities of this Post**: Portraying a positive company image and engaging in professional and friendly communications with customers. Establishing and maintaining customer relationships. Actively listening to customer needs and enquiries to determine...

  • Customer Service Consultant

    4 days ago

    Durban, South Africa Yellosa Full time

    Our client is seeking a Customer Service Consultant for their team in Cape Town North. Location: Cape Town Northern Suburbs Requirements: Grade 12 At least 2 years’ experience in a call centre/customer support environment Computer literate – MS Outlook, Excel, Word & Internet Professional communication skills in both Afrikaans and English Formal business...

  • Customer Service Representative

    7 days ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Portraying a positive company image and engaging in professional and friendly communications with customers. Establishing and maintaining customer relationships. Actively listening to customer needs and enquiries to determine...

  • Customer Service Representative

    1 week ago

    Durban, South Africa Hirt & Carter Full time

    **_CUSTOMER SERVICE REPRESENTATIVE - ** **_HIRT & CARTER PACKAGING - ** **_DURBAN - ** **_CORE PURPOSE OF THE JOB: - ** The Customer Service Representative will be responsible to provide an efficient administrative service to the sales team and provide technical and administrative support to the estimating and production department for all...

  • Customer Service Clerk

    3 days ago

    Durban, South Africa Freightmore Durban Full time

    Minimum Requirements: - 2years of freight industry experience in a similar role - Grade 12 or equivalent - Sound geographical knowledge of Durban - Administration and organizational skills - Problem-solving - Reliable and trustworthy - Must be a team player and adapt to change easily - Freightware proficiency is advantageous - Attention to detail and...

  • Customer Service Consultant

    5 days ago

    Durban, KwaZulu-Natal, South Africa Telesure Group Full time R104 000 - R208 000 per year

    Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.Job PurposeObtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on...

  • Customer Service Representative

    1 day ago

    Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Ensure that administrative duties are accurate and timely Liaise with multiple departments effectively to...