Tier 1 Support Technician
7 days ago
The I.T. technician is responsible for diagnosing computer and network problems, installing software, and performing tests on computer equipment. Technicians may also set up computer equipment, schedule maintenance, and work on various networks.
**Responsibilities**:
- Diagnose & resolve technical issues.
- Provide remote and onsite support to all clients.
- Follow correct escalation protocols & procedures.
- Setup & configure new desktops, laptops & other devices.
- Installing authorized software on desktops, laptops & other devices
- Resolving service desk requests
- Striving to resolve requests in a professional manner within the SLA time frames.
- Work extra hours & overtime to meet deadlines where reasonable.
**General Requirements**:
- Grade 12 or equivalent NQF4 level qualification.
- A+
- N+
- Minimum 1-year working experience in I.T
- Good telephone etiquette.
- Proficient English writing and oral skills.
- Able to work weekends & public holidays
- Exceptional listening and information-seeking skills.
- Self-motivated, professional, and able to maintain confidence and stability when under pressure.
**Technical Requirements**:
- Configuration of routers(all brands)
- Able to troubleshoot and diagnose network-related issues
- Configuration of Ubiquiti wireless devices
- Basic Mikrotik setup and configuration
Ability to commute/relocate:
- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
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