Senior Manager: Asset Recoveries

**Job Requisition details and Talent Acquisition contact**
- Req: 136263- Role: Senior Manager: Asset Recoveries- Talent Acquisition consultant: Lebohang Monate- Advert closing date: 16/10/2024**Job Family**
- Credit

**Career Stream**
- Credit Recoveries

**Leadership Pipeline**
- Manage Managers

**Job Purpose**
- To effectively lead and optimise the Nedbank Assisted Sales (both HL & MFC) operations performance to ensure the strategic alignment to impairment reduction, improved pace & price to increase recoveries and the realisation of better value outcomes for clients in financial distress.**Responsibilities**:

- Ensure cost reduction and support for cost saving initiatives by ensuring that the operational budgets are managed within targets.
- Reduce bad debts by campaigning NAS and ensuring the disposal of distressed properties via voluntary channels.
- Maximise recoveries by driving robust and intense pricing and sales strategies to increase nedbank and client profitability.
- Reduce bad debts by optimally managing recoveries of outstanding debts due and payable.
- Reduce losses by ensuring that appropriate steps are taken to rehabilitate clients within acceptable policy frameworks in the asset recoveries process.
- Manage costs that accrue through the legal recoveries processes by reviewing, implementing and ensuring alignment with Service Level Agreements.
- Build partnerships with internal and external stakeholders through regular engagement.
- Manage stakeholder relationships by ensuring adherence to policies, Service Level Agreements and Key Performance metrics.
- Drive cross-functional partnerships by ensuring collaboration between the different stakeholders in order to achieve a common goal.
- Build trusting relationships within own department through ongoing and open engagement and communication.
- Support decision making by gathering and analysing various forms and levels of information.
- Act as a trusted adviser and drive book reduction through the alignment of the rehabilitation offering to business policies.
- Maintain and improve professional and ethical reputation within the confines of the legal recovery industry by ensuring competitive litigation practices.
- Manage and maintain operational efficiencies by reviewing and assessing Key Performance metrics.
- Ensure effective development and management of human resources through constant communication and skills development in order to align to changes.
- Implement change management by understanding the change, gaining commitment and communicating it clearly.
- Ensure that support from Group/Retail Divisions is optimised by adhering to internal service level agreements and policies.
- Drive results/efficiency by implementing and monitoring a performance measurement system for all staff.
- Drive and monitor turnaround times by managing exceptions to the recovery process.
- Ensure availability of appropriate skills, resources and intellectual capital in order to meet solution requirements of the Nedbank strategy through succession and capacity planning.
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
- Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
- Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy.
- Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created.
- Deliver a world class service through others by ensuring a client centric culture through required interventions.
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate

**Preferred Qualification**
- Bachelor of Laws (LL.B)**Minimum Experience Level**
- 5 years legal recoveries experience with at least 3 years people management

**Technical / Professional Knowledge**
- Business administration and management
- Capacity planning
- Change management
- Client service management
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational behaviour theory
- Relevant regulatory knowledge
- Strategic planning
- Management information and reporting principles, tools and mechanisms
- Behavioural Competencies- Building Partnerships
- Decision Making
- Building talent
- Building partnerships
- Driving for Results
- Planning and Organizing
- **_Pl