Recovery Manager

Responsibilities
Under moderate supervision, identifies and pursues opportunities for recovery/subrogation/salvage at multiple Lines of Business and Products to maximize amounts received from third parties who are wholly responsible or share liability for damages paid to claimants by AIG. Typical responsibilities include but are not limited to the following:
Pro-active approach to identify recovery opportunities.
Review assigned claim files to determine if recovery is feasible by investigating and evaluating liability issues according to a Best Practice/Procedural guidelines.
Coordinate investigations with expert witnesses to review the adequacy of the investigation conducted by claims personnel.
Corresponds with appropriate parties (experts, attorney’s, claims professionals) in accordance with established procedures regarding claim information, notice/demand of payment and related issues.
Prepare activity reports on files over settlement authority.
Forecasts potential recoveries and update the recoverable amount as needed.
Provides customer service assistance to outside organizations and AIG Claim Operation management.
Prepares for and attends mediations or pretrial sessions.
Establishing and maintaining professional working relationships with insured’s, claimants, witnesses, lawyers, corporate employees
Develop and maintain good relationships with internal clients
Identify, create, and complete recovery training for various lines of business as requested by your manager and stakeholders
Accurately identify and record all financial impact for cases worked in the case management system
Assisting the Claims & Recovery management as appropriate in ensuring key deliverables and business objectives are met
Awareness of, and adherence to, GDPR regulations and local laws regarding techniques used for information gathering in countries where operating
Completing targeted claims reviews for all lines of business within AIG as assigned. This includes analysis, documentation of results and suggestions for improvement
Prepares for and attends mediations or pretrial sessions.
Directs/implements negotiation strategies and, for large property recoveries, directs attorneys in managing agreed to subrogation plans.
Ability to manage a recovery team, including more junior graded staff with control and supervision functionality.
Support leadership team and stakeholder on result reporting
**What we’re looking for**:
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Demonstrated insurance recovery experience or ten years of general Recovery related experience essential.
Strong analytical decision making, problem solving and communications (oral and written) skills
Demonstrated ability to manage and prioritize case load with limited supervision
Demonstrated ability in time management and establishing priorities
Advanced knowledge of civil justice systems
Ability to organize data and write case investigative reports
Ability to alter workflow to create and pursue leads that would support a recovery case
Agility to work in tight timelines when necessary
Advanced working knowledge in specialty of insurance a plus
PC skills and experience with various database search systems
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
**Functional Area**:
CL - Claims
AIG South Africa