Junior Claims Administrator

3 days ago

Umhlanga, South Africa Shackleton Life Full time

**How to Apply**:
**Company**: Shackleton Life

**About Us**: S**hackleton Life** is passionate about developing specialized life insurance products suited for specific needs. **Shackleton Life** offers competitive specialized life insurance to cover your financial needs, contingent liabilities, home loans, debts, and general insurance. You can choose the payout for each specific need, lump sum benefits for your capital needs and regular monthly payouts for your income related or home loan instalment needs.

**Role Overview**:
As a Claims Administrator at Shackleton Life, you will play a pivotal role in our commitment to providing support and assistance to our senior Claims Administrator for our diverse range of insurance products.

We are seeking an individual with a minimum of six months relevant experience, coupled with a genuine passion for investigating and conducting thorough research to process claims efficiently.

**Key Responsibilities**:
Investigation: Conduct comprehensive investigations into claims, gathering and analysing relevant information to determine coverage and liability.

Communication: Liaise with policyholders, claimants, and other stakeholders to gather necessary details and documents, providing updates on claim status throughout the process.

Documentation: Maintain meticulous records, ensuring all claim-related information is properly documented and stored in compliance with regulatory standards.

Collaboration: Work closely with internal teams such as underwriting, legal, and customer service to ensure a seamless claims resolution process.

Continuous Improvement: Identify opportunities for process enhancements and contribute to the improvement of claims handling procedures.

**Qualifications and Skills**:
Minimum of six months experience in claims administration within the long term and short term insurance industry.

Strong investigative and research skills with a keen eye for detail.

Excellent communication skills, both written and verbal.

Ability to interpret insurance policies, regulations, and legal documents.

Proficient in using relevant software and tools for claims management.

A proactive mindset with the ability to prioritize tasks and handle a high volume of claims efficiently.

**Why Join Us**:
Opportunity to be part of a dynamic and growing insurance company committed to excellence in customer service and claims resolution.

A collaborative and supportive work environment that encourages growth and learning.

**How to Apply**:
**Experience**:

- Administrative office procedures, practices and equipment: 1 year (preferred)

Ability to Commute:

- Umhlanga, KwaZulu-Natal (preferred)

Ability to Relocate:

- Umhlanga, KwaZulu-Natal: Relocate before starting work (preferred)

Work Location: In person

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