Billing Analyst

POSITION OVERVIEW:
**Job Title**: Billing Analyst

**Job Type**:Full-Time, Permanent

**Location**: Onsite, Cape Town (US hours)

**About Us**:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

**Position Overview**:
POSITION RESPONSIBILITIES:
**Key Responsibilities**:

- Generate and distribute accurate and timely invoices to customers based on contractual agreements, service usage, or product purchases.
- Monitor billing cycles, deadlines, and billing schedules to ensure compliance with customer requirements and internal policies.
- Analyze billing data, trends, and patterns to identify opportunities for process improvements, cost savings, and revenue enhancement.
- Conduct variance analysis and reconcile discrepancies between billing records, contracts, and financial reports.
- Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders, including customers, sales teams, and account managers.
- Address customer billing issues, resolve disputes, and ensure timely resolution of outstanding balances.
- Ensure accurate and timely recognition of revenue and accounts receivable in accordance with accounting principles and regulatory requirements.
- Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance and financial metrics.
- Identify opportunities to streamline billing processes, eliminate manual tasks, and automate billing workflows using billing software or ERP systems.
- Collaborate with cross-functional teams, including IT, finance, and operations, to implement system enhancements and process improvements.
- Ensure compliance with billing policies, procedures, and internal controls to mitigate risks and maintain data integrity.
- Assist with internal and external audits by providing documentation, explanations, and support related to billing processes and transactions.
- Develop and maintain standard operating procedures (SOPs), training materials, and documentation related to billing processes and systems.
- Conduct training sessions for staff members on billing policies, procedures, and best practices.

CANDIDATE QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
- Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
- Proven experience in billing, accounts receivable, or related financial roles, with a strong understanding of billing processes and principles.
- Proficiency in billing software systems, ERP systems, and Microsoft Office Suite.
- Strong analytical and problem-solving skills, with the ability to interpret complex billing data and reconcile discrepancies.
- Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
- Detail-oriented with a focus on accuracy and compliance with billing regulations and policies.
- Ability to prioritize tasks, meet deadlines, and work effectively in a fast-paced environment.
- Knowledge of revenue recognition principles and accounting standards (e.g., ASC 606) is a plus.

COMPENSATION DETAILS:
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:

- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION:
It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries,