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Assistant Utilities Analyst

2 weeks ago

Cape Town, South Africa V&A Waterfront Full time

The Assistant Utilities Analyst reports to the Utilities Analyst. They have to support the Utilities Analyst with a broad range of electrical as well as thermal energy and water usage analysis, utilities budget planning, projection and monitoring, utilities reporting, energy and water efficiency project support, meter program support, utility tariff analysis, and utilities bill validation. They are responsible for utility data acquisition and analysis and must assist with planning and establishing the utilities recovery budget. Moreover, they must liaise and work closely with tenants and ensure that the V&A's professional reputation is maintained at all times.

**The following job objectives were found to be relevant to this job**:
**Utilities Recovery and Budget Support**
- Assist with the acquisition and analysis of individual tenant utility load profiles
- Forecast future usage and budget accordingly (keeping tariff changes in mind)
- Provide input on and help monitor the Utilities budget with the Utilities Analyst

**Utilities Analysis & Reporting**

Bill and recover utilities from tenants, including water usage, sewerage, electrical consumption as well as thermal energy consumption:

- Gather and compile the data to form a summary budget forecast for water, sewerage, thermal energy and electricity costs annually with the Utilities Analyst
- Check variance analysis of service provider consumption reports to identify over or under charges prior to tenant statements being issued
- Identify and investigate potential anomalies from utilities data, and escalate resolutions to minimize negative impact on tenants and the business
- Validate Council bills to ensure V&A is correctly metered and correct tariffs applied
- Validate service provider consumption reports to ensure meter readings are right and tariffs correctly applied
- Provide data collection support to external service providers of meter reading and utility invoicing services
- Prevent errors in charges to tenants and distribute requests to internal departments to obtain necessary data
- Monitor unusual consumption and investigate/mitigate in collaboration with the Utilities Analyst
- Provide support and advice where disputes regarding metering and expenditure arise
- Liaise closely with finance to ensure up to date lists of building occupants, floor sizes, tenant names and lease periods
- Support the Utilities Analyst with the preparation and reporting of utilities, billing and recovery for monthly meetings
- Collaboratively maintain real-time reports showing tenant consumption for input into Utilities Dashboard
- Update and prepare monthly consumption reports as and when requested by tenants or finance
- Update tenant movements schedule with latest tenant changes within the V&A
- Assist with the preparation of data for annual audits as/when required for Environment Management System

**Coordination between Operations and Service Providers**

Build, maintain and manage strong working relationships with all utilities service providers:

- Property (tenant movements, tenant enquiries, statement errors)
- Finance (billing adjustments, non-payment alleviations, manual billings, recoveries)
- Utilities (meter installations, replacements, inspections, readings)
- Maintenance (wrong readings, locating meters)
- Council (discovering incorrect statements and initiating dispute processes to correct and obtain credits).

**Stakeholder Management**
- Liaise and coordinate closely with the Utilities Analyst and tenants
- When required, support and manage the relevant service providers
- Ensure that the V&A's professional reputation is always maintained
- Receive, timeously follow up on and resolve tenant queries to ensure professional customer services
- Provide support to tenants who are concerned about their utility costs, advising them about efficiency technologies, load shedding opportunities and tariff options that may improve their expense
- Build and maintain strong working relationships with City of Cape Town
- Liaise with engineers and senior managers regarding new developments in terms of meter requirements and potential for improving recoveries, energy renewals, carbon footprint, cost efficiency etc.
- Attend commercial meetings, retail meetings, environmental meetings, utility meetings as and when required

**Research and Strategic Input**

Conduct and present research to collaboratively design/implement future methodology and technology for managing the utility service functions within the V & A, to include:

- Energy and water efficiency technology and advice
- Metering upgrades
- Invoicing software
- Renewable resource opportunities

**Ad-hoc**
- General Administration and other support to the Utilities Analyst and Operations teams
- Occasionally form part of and serve on special project-directed teams

**Qualification(s)**

**The following educational requirements were found to be relevant to this job**:

- Relevant Built Environment / Financial