Senior Bureau Billing Analyst

Thank you for your interest.

Role Purpose

The Bureau Billing team is dedicated to delivering accurate and timely billing in line with each customer’s contractual requirements. We also ensure that best practices in metering and billing are consistently followed, maintaining our industry accreditation to the highest standards.

The Senior Bureau Billing Analyst plays a key role in supporting the wider Bureau team, ensuring all assigned tasks are completed efficiently, accurately, and within set timeframes. A sharp eye for detail and a strong focus on billing accuracy are essential in this role.

In addition to managing day-to-day responsibilities, the Senior Analyst is expected to offer proactive advice to clients that supports their profitability. This role may also involve providing guidance, setting priorities, and offering mentorship to junior team members, either on a permanent basis or as needed.

**Responsibilities & Accountabilities**
- Manage and complete complex monthly billing cycles with accuracy and efficiency.
- Build and maintain positive relationships with key client contacts, ensuring their billing needs and expectations are met or exceeded.
- Ensure all internal systems and related documentation are consistently accurate and up to date.
- Identify opportunities to streamline billing processes and contribute to the continuous improvement of team practices and procedures.
- Generate and analyse billing reports to identify trends, discrepancies, or areas for improvement, and share insights with the wider team or management.
- Investigate and resolve complex billing queries and issues in a timely manner.
- Provide strong support to colleagues and assist the Bureau Team Manager as needed.
- Take responsibility for designated tasks, ensuring high levels of customer support and satisfaction.
- Maintain a consistently high standard of customer service across all interactions.
- Lead or contribute to Bureau team projects, taking full ownership where appropriate.
- Participate in internal training sessions and meetings as required.
- Follow information security protocols, report any breaches, and act in line with the Information Security Policy and Management System.
- Support the development of junior team members through informal mentoring, knowledge sharing, and contributing to training materials or documentation.
- Adhere to the principles and processes outlined in the Giacom TMBS framework.
- Always follow Giacom’s best practice guidelines.
- Provide team leadership and support during periods of manager absence.

*All team members will be required to complete mandatory e-learning as part of their role*

**Skills, Qualifications, and Experience**

Essential Experience:

- Proven ability to adapt in a fast-paced environment and perform effectively under pressure.
- Strong analytical skills with the ability to accurately interpret written and verbal requirements.
- Collaborative team player with a proactive and solution-focused approach.
- Exceptional communication skills, both written and verbal, with the ability to engage stakeholders at all levels.
- Demonstrated commitment to high-quality customer service; prior experience in client-facing roles preferred.
- Excellent organisational skills, including punctuality, time management, and task prioritisation.
- Technical or software-related qualifications beneficial and highly regarded.
- In-depth knowledge of telecommunications industry standards, processes, and terminology.
- Working knowledge of Affinity or similar billing systems advantageous.

**Desirable Experience**:

- Experience managing billing processes for large or complex customer accounts, ideally in a bureau or telecoms environment.

Pay: R20 000,00 - R30 000,00 per month

Work Location: In person