Sales Coach

2 days ago

Cape Town, South Africa Webhelp Full time

**Job Advert**
If your drive toward success is what wakes you in the morning you’re just the kind of person we’re looking for
We’re in search for a target driven individual with a team spirit and can-do attitude to put their passion for sales and communications at the forefront of a new opportunity as Sales Coach on an exciting campaign.

Working in our vibrant Cape Town office, you’ll need to have a positive attitude to motivate your team and lead by example. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.

Being a people-first company, we put people at the heart of our business, and this is when everything comes alive. You should be highly organised, adapt well to change and fast paced environments and most importantly, understand and put to use your excellent communication skills, hearing what is often not said to be able to fill in the gaps of knowledge.

**What you’ll be doing**
- Understanding key business targets and requirements to achieve them
- Driving improvements in key areas to improve performance
- Acting as a consultant and providing helpful advice on coping with job-related challenges
- Understanding performance information to identify focus areas
- Providing positive praise and recognition for individual and team success to create a positive environment
- Supporting the welfare of colleagues by taking note of challenges and concerns as well as escalating when necessary
- Ensuring that product and service knowledge is timeously and efficiently transferred
- Defining and realising monthly coaching plan
- Performing individual coaching actions (side-by-side coaching, debriefing of targeted contacts, role plays, simulations, etc.)
- Using advisor feedback to assess efficiency of each coaching action and impact on KPIs
- Supporting escalations during periods of offline time
- Completing all coaching documentation
- Ensuring that contact handling complies with legal and business requirements
- Identifying individual and team training needs
- Maintaining updated records of educational curriculum and material
- Evaluate employees’ performance after each training
- Ability to multi-task, manage and prioritise workload
- Proven track record of achieving results

**What you’ll need**
- Matric
- Minimum 2 years’ experience in marketing or sales
- Minimum 2 years’ experience coaching, mentoring or similar role
- Attention to detail with high quality standards
- Demonstrable leadership and management skills
- Proactive and solution driven
- Familiarity with role-playing activities and e-learning platforms
- Hands-on experience creating presentations (e.g. videos or slides)
- Sales or marketing related qualification (Advantageous)
- Clear credit, criminal and disciplinary records

Please note that the appointment will be made in line with the in line with the company’s EE Plan.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Job Reference: SA01653

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