Guest Relations and Operations Lead

2 weeks ago

Mount Ayliff, South Africa Imvomvo Country Lodge and Conference Center Full time

Experienced **Guest Relations and Operations Lead** needed for a 3 Star Bed and Breakfast, Conference Center and Event Center in Eastern Cape, Ntabankulu near to Kokstad.

**Purpose of the Role**

**What This Role Involves**

Operations Leadership
- Oversee daily operations and ensure smooth workflow across departments.
- Conduct property walk-throughs to verify readiness and cleanliness.
- Lead daily shift briefings and communicate priorities to teams.
- Monitor guest experience and resolve operational issues promptly.
- Coordinate maintenance requests and follow up on completion.
- Support staff scheduling, training, and adherence to SOPs.
- Verify stock counts, monitor usage, investigate discrepancies and repare operational and stock reports for management review.

Front Desk Management
- Manage check-ins, check-outs, reservations, and guest communication.
- Perform night audit, reconcile transactions, and ensure financial accuracy.
- Maintain guest records, logs, and system entries accurately.
- Communicate meal counts and special requests to the kitchen.
- Assist with event setup, conferences, and special functions.

**What We're Looking For**

Skills and Competencies
- Strong communication, organisational, and administrative skills
- Attention to detail and numerical accuracy
- Ability to multitask in a fast-paced environment
- Proficiency in MS Excel or Google Sheets and booking/POS systems
- Professional, reliable, and service-oriented

Qualifications and Experience
- Minimum 3 years experience in front office or lodge operations
- Hospitality, Finance, Administration, or related qualification preferred
- Experience in stock control or operational reporting is an advantage

**Package on Offer**
- R 9000 to R15000 CTC salary negotiable (based on experience)
- Negotiable (live-in)
- Meals (while on duty)
- Starting date to start as soon as possible

**Ability to Commute/Relocate**:

- Mount Ayliff, Eastern Cape: Reliably commute or planning to relocate before starting work (preferred)

**Job Types**: Full-time, Permanent

Pay: R9 000,00 - R15 000,00 per month

Ability to commute/relocate:

- Mount Ayliff, Eastern Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate (required)

**Experience**:

- Hospitality : 3 years (required)

**Language**:

- English, Xhosa and Zulu (preferred)

Work Location: In person

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