Customer Supply Chain Lead

4 weeks ago


Randburg, South Africa Nestlé SA Full time

Experience: 5 years or more experience in leading teams

Closing Date: 22 October 2024

Position Summary

With a history spanning over 150 years, Nestlé didn’t become the world’s leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for a Customer Solutions Analyst Lead to be based in Bryanston.

In this role you will be responsible to effectively drive the CSA team in executing the Perfect Order Cycle Approach by identifying and triggering projects/initiatives to minimize waste, complexities in the O2C flow to meet both internal and external customer satisfaction. An internal key stakeholder in the management of the Sales Pipeline for all markets to ensure the month-end closure of ESAR. Driving the end-to-end flow of the Order 2 Cash process for a remote and market CSA team.

A day in the life of a Customer Solutions Analyst Lead:

- To ensure that all exceptions are resolved within agreed SLAs through Resolution Cockpit and ensure that all escalations are addressed in a timely manner as per agreed SLA. (for Market and Remote team).
- Ensure that all resource planning is done daily to ensure maximum execution in the CSA team. (for Market and Remote team).
- Recruit, train, develop and motivate the CSA team to ensure succession plans are in place. Ensure that all processes and standards are adhered to and ensure adherence to GLOBE best practice.
- Ensure that all KPI's are identified and executed by CSA's and all reviews are in adherence to NCE practices.
- Always ensure the highest standard of customer service (for Market and Remote team).
- Enable the business to achieve growth objectives through consistent and efficient operations (for Market and Remote team).
- Attend Sales DOR daily and ensure full visibility of the operations team and open order status for the entire ESAR Market. Run and drive the closure of month-end numbers and responsible for the co-ordination of final sales landings every month, quarter and year-end.
- Co-ordinate and collaborate with CBM's, CFSC, Sales Director, Supply Chain Director, BEO's, Supply Chain teams and finance team in connection with month-end closure and ensuring the execution of the best estimate landing monthly.
- Centre contact point of execution of month-end sales of the business to the operations team.
- Ensuring full execution of all CSA functionalities including Billing, CRR, drivers, pricing, ex-factory, order fulfilment, master data, etc. in the O2C CoC functionality (for Market and Remote team).

What will make you successful?

- University Degree/ Diploma required
- 5 years or more experience in leading teams in at least two of the following areas:
- Customer Service/ or Call Centre.
- Customer Facing Supply Chain
- Demand & Supply Planning
- Sales and/ or Marketing
- Transportation
- Project management experience to implementation of major project(s) or change program(s)
- Senior stakeholder management experience to CEO level

#J-18808-Ljbffr


  • Supply Chain Manager

    1 month ago


    Randburg, South Africa OneConnect Full time

    We are pioneering the future of sustainable energy. Our mission is to lead the transition to renewable energy solutions, and we are committed to creating innovative solar technologies that power the world sustainably. As a key player in the solar energy sector, we are looking for a dedicated and strategic Supply Chain Manager to join our team and help us...

  • Supply Chain Manager

    1 month ago


    Randburg, Gauteng, South Africa OneConnect Full time

    Job Title: Supply Chain ManagerWe are seeking a highly skilled Supply Chain Manager to join our team at OneConnect. As a key player in the renewable energy sector, we are committed to creating innovative solar technologies that power the world sustainably.Job Summary:The Supply Chain Manager will play a critical role in optimizing our supply chain processes,...

  • Supply Chain Director

    4 weeks ago


    Randburg, Gauteng, South Africa OneConnect Full time

    Supply Chain Manager Job DescriptionWe are a pioneering company in the renewable energy sector, committed to creating innovative solar technologies that power the world sustainably. As a key player in the solar energy industry, we are seeking a dedicated and strategic Supply Chain Manager to drive efficiency and effectiveness in our supply chain...

  • Supply Chain Director

    3 weeks ago


    Randburg, Gauteng, South Africa OneConnect Full time

    Supply Chain ManagerWe are a pioneering company in the renewable energy sector, committed to creating innovative solar technologies that power the world sustainably. As a key player in the solar energy industry, we are seeking a dedicated and strategic Supply Chain Manager to drive efficiency and effectiveness in our supply chain operations.Key...


  • Randburg, South Africa Mintek Pty Ltd. Full time

    Industry: Scientific, Research & Development Job category: Supply and Demand Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Mintek has an exciting career opportunity for a Head Supply Chain Management. The candidate will be responsible to lead and manage across different Mintek support services and...


  • Randburg, Gauteng, South Africa SC Johnson Professional Full time

    About SC Johnson ProfessionalSC Johnson Professional is a leading company in the consumer goods sector, with a strong presence in over 70 countries. Our brands, such as Glade, Duck, and Raid, are recognized globally for their quality and innovation.Job Title: Associate Manager, Customer MarketingWe are seeking an experienced Associate Manager, Customer...


  • Randburg, South Africa Krones Machinery Full time

    -Division Logistics / Intra Logistics / Materials Management Company Krones Southern Africa (Pty) Ltd Location Randburg, South Afrika Join as Professionals Worktime Part-time Krones Southern Africa is located in Northriding Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader...


  • Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

    Division - Logistics / Intra Logistics / Materials Management - Company - Krones Southern Africa (Pty) Ltd - Location - Randburg, South Afrika - Join as - Professionals - Worktime - Part-time Krones Southern Africa is located in Northriding Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as...

  • Procurement Specialist

    2 months ago


    Randburg, Gauteng, South Africa Telebest Full time

    Telebest is seeking a skilled Procurement Officer to lead the sourcing of raw materials, equipment, and supplies. Key responsibilities include negotiating courier and logistic services, contract management, and monitoring stock levels. The ideal candidate will have a degree in Supply Chain and 3+ years of procurement experience, preferably in the Digital and...

  • Category Strategist

    2 months ago


    Randburg, Gauteng, South Africa Edge Executive Search Full time

    Category Manager Job DescriptionEdge Executive Search is seeking a seasoned Category Manager to lead our procurement efforts. As a key member of our team, you will be responsible for developing and implementing strategic sourcing plans that drive cost savings and improve supply chain efficiency.Key Responsibilities:Formulate and execute long-term category...


  • Randburg, South Africa Wild Peacock Products Full time

    **Key Responsibilities**: - **Supply Chain Management**: - Manage the entire supply chain process, including receipt, storage, and timely delivery to customers. - **Production Planning**: - Develop and implement production plans to maximize efficiency and minimize costs. - **Quality Control**: - Ensure products meet or exceed quality standards; address...


  • Randburg, South Africa SC Johnson Professional Full time

    WELCOME TO SC JOHNSON SC Johnson is a family business, leader in the consumer goods sector in cleaning products, and with strong brands such as Glade®, Duck®, Pliz®, Raid®, Autan®, Baygon®, and Pyrel ®. The company is present in more than 70 countries and its brands are sold throughout the world. For 125 years, we have strived to provide our...


  • Randburg, Gauteng, South Africa Edge Executive Search Full time

    Category Manager - Supply Chain ExpertEdge Executive Search is seeking a seasoned Category Manager - Supply Chain Expert to lead our client's procurement efforts. The ideal candidate will have a strong background in strategic sourcing, procurement systems, and supplier relationship management.Key Responsibilities:Develop and implement long-term category...

  • Lead Sase Wan

    5 months ago


    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Lead...

  • Category Manager

    1 month ago


    Randburg, Gauteng, South Africa Edge Executive Search Full time

    Category Manager Job DescriptionEdge Executive Search is seeking a seasoned Category Manager to lead our procurement efforts in the FMCG industry. As a key member of our team, you will be responsible for developing and implementing strategic sourcing strategies that drive cost savings and improve supply chain efficiency.Key Responsibilities:Formulate and...


  • Randburg, Gauteng, South Africa Telebest Full time

    About This OpportunityTelebest is seeking a skilled and experienced Purchasing Specialist to join their team based in South Africa. The successful candidate will be responsible for sourcing raw materials, equipment, and supplies, as well as negotiating courier and logistic services.Key ResponsibilitiesSourcing and Procurement: Source and procure raw...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Team Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: M-KOPA Team CoachAbout the Role:The M-KOPA Team Coach will lead an inbound voice/messaging/email customer services team and maintain quality of service delivered in conjunction with customer goals and objectives. This role requires strong leadership and coaching skills to ensure that Customer Experience is delivered consistently.Main...


  • Randburg, Gauteng, South Africa SC Johnson Professional Full time

    About the Role:We are seeking a skilled Customer Marketing Leader to join our Africa Cluster team. As a key member of our marketing team, you will be responsible for developing and executing the customer marketing strategy for assigned categories.Responsibilities:Lead the development of category development strategy to achieve defined business...

  • Team Lead

    1 month ago


    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Team CoachM-KOPA Customer Service - Team CoachThe Team Coach is responsible for leading an inbound voice/messaging/email customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main Responsibilities:Lead and manage a team of 18 agentsCoach and develop agents through continuous...