Kza temp Customer Order Tracking Specialists

5 days ago

Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

Division
- Logistics / Intra Logistics / Materials Management
- Company
- Krones Southern Africa (Pty) Ltd
- Location
- Randburg, South Afrika
- Join as
- Professionals
- Worktime
- Part-time

Krones Southern Africa is located in Northriding Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of high-speed equipment for the packaging and bottling industry.

Krones Southern Africa provides local engineering services for the beer and beverage industry within the Sub
- Saharan African region. We strive to provide excellent after-sales service and support. Our goal is to ensure that our customers maintain high standards of quality and productivity.

**Your tasks**:

- Conduct professional relationships with both internal and external suppliers/customers. Ensure timeous and effective communication to all internal and external parties. Key stakeholders being external customer expectation management and lead time communication.
- Proactive problem-solving abilities, effectively handle and solve escalated/emergency situations, shutdown tracking, daily order processing and supplier expediting, stay abreast import/incoming logistics of all purchases till delivery to warehouse or address as required, resolve queries, and requirements in line with Krones business demands and processes meeting deadlines.
- Identify and develop new initiatives to improve departmental workflows - following through with implementation, driving processes and procedure improvements in conjunction with the relevant adjoin departments always maintaining the best interest of Krones business at all times.
- Perform daily office administrative duties, follow up with buyers to ensure SAP systems dates are up to date for respective customer engagements, updating spreadsheets, tracking sheets and/or reports as or when required to do so.
- Own the end-to-end returns and repairs and/or retrofit and changed parts process and customer experience. Manage communication with internal customers to ensure all returns are appropriately submitted and processed timeously if accepted as per the policy or it is clearly communicated that the return will not be accepted. Hold coordinator accountable to provide feedback to customers.
- Support, implement, drive systems, processes and procedure improvements in conjunction with the relevant departments while remaining compliant, fair and transparent maintaining the best interest of Krones business at all times.
- Represent the Purchasing Department & KSA as a whole in various internal and/or external meetings providing comprehensive feedback to the team/s.
- Provide and assist with reporting on a monthly, weekly and/or daily basis when requested to do so meeting deadlines.

**Your profile**:

- Diploma/Degree in Purchasing and/or Supply Chain Management
- Negotiations, MS Office
- 3 years’ work experience with customer service exposure in the supply chain
- SAP experience To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.

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