Head Barista

2 months ago

Cape Town, South Africa Belmond Full time

As a Head Barista at Mount Nelson, A Belmond Hotel, you are part of a team that shapes the culinary experience of our guests. In this role, you will master the art of delivering exceptional service and gastronomic and beverage experience. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
- Initiate Barista training with existing staff, seasonal staff or event staff.
- Sharing of Barista knowledge and most importantly excite and interest other members of staff to do the same.
- Provides prompt, attentive and courteous service to every guest.
- Provide excellent customer service to guests at all times and ensure guest complaints are addressed or reported in a timely manner.
- Ensure that guest preferences and feedback is communicated to Management to enhance the guest experience.
- Assist guests during service with recommendations and selection for perfect pairing with their afternoon tea.
- Assist with inventory management or stock count when required.
- Handling cash, credit, and debit card transactions, ensuring charges are accurate, and balancing the cash register.
- Provide direct service to guests as needed, including, but not limited to, serving tables and seating guests when needed.
- Assist with the set up and break down of tables and other venue set up requirements at special functions and events, as well as working at the special functions and events, as and when required.
- Taking inventory and ordering supplies (with the approval of the Outlet Manager) to ensure the outlet and table supplies are well-stocked.
- Assist with other duties as and when required by management.

Requirements

What You Bring:

- Hospitality qualification advantageous.
- 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment.
- Excellent communication skills.
- Exceptional customer service orientation.
- Knowledge of silverware – advantageous.
- Good knowledge and understanding of teas and coffees.
- A strong knowledge of food and beverage pairings

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

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