Card Writer

**Who we are and what we are looking for**:
Yuppiechef is South Africa's premier kitchen and homeware omnichannel retailer with a big vision to build the world's best shopping experience and to help people find moments of joy at home. The customer experience is always at the front of our minds here at Yuppiechef and card writing is a tradition that has been in place since the very first parcel was shipped to our first real customer. We consider our cards to be an important part of our service offering and are looking for a team member to help us ensure well written, genuine and personal cards are created.

If you are a hardworking and enthusiastic team player who enjoys working in a fast-paced environment, then we should chat.

**Who you are**:

- Must live in an easily commutable vicinity of our head office in Westlake.
- You feel energised when talking about food, cooking, entertaining and homeware
- Creative and imaginative and can draw on inspiration from various sources
- Remains calm under pressure
- Enjoys the challenge of making repetitive tasks interesting and efficient
- Can effectively self-manage time and prioritise
- A team player with a collaborative and supportive nature
- Comfortable working with computer-based systems
- Able to readily engage with colleagues
- Excellent handwriting and language skills
- You have a strong sense of responsibility for creating a memorable experience and working alongside a team representing our retail brand in every way possible

**What this role looks like**:

- Office-based role (Mondays - Fridays)
- Occasional shifts on public holidays and Saturdays during periods of high order volumes
- Fulfilling customer card requests and business needs
- Ensuring customer orders are fulfilled as quickly as possible
- Working in a collaborative manner across the Customer Support team

**What experience and skills you need for the role**:
This role is best suited for an innovative and proactive problem solver.

Ideally, you should have:

- Good computer literacy and basic knowledge of IT
- Basic administrative skills
- Excellent communication skills (written and spoken)
- Attention to detail to recognise if there are any oddities that creep into our cards or address checks
- Well organised & neat worker
- Respectful and friendly nature
- Above all, a great desire to make our customers happy

**Environment, Pay and Benefits**

**Environment**:

- Fully-equipped, communal kitchen where you can use the tools that we sell
- A fully-stocked coffee station where you can hone your barista skills
- Monthly company breakfasts where we celebrate the month gone by and chat about the future
- Parking available

**Pay and Benefits**:
We pay competitive, market-related salaries based on skills and experience, and a discretionary profit share based on the company's performance.

Your salary is based on a “Total Cost To Company” model and includes:

- Medical Aid (Discovery) contributions
- Life and Disability Insurances
- Employee Assistance Programme
- Funeral Benefit
- Staff discount programme
- Retirement Annuity
- 17 Days Paid Annual Leave increasing to 20 days with length of service

If this sounds like you, we can't wait to meet you

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