Restaurant Supervisor

7 months ago

Cape Town, South Africa CTICC Full time

**The main purpose of this position is**:
The Restaurant Supervisor is responsible for assisting the Beverage and Restaurant Manager for the upkeep and maintaining of service standards of the Restaurants. They are responsible for effectively assisting the staff and baristas on duty to execute their daily operational duties. In addition, the Restaurant Supervisor is responsible for monitoring and upholding standards set and ensuring that the guest always receives a world class experience.

**Reporting To The**:Beverage and Restaurant Manager

**Key responsibilities will include but are not limited to**:
**Management of the Restaurants daily Operations**
- Responsible for a high standard of product and service and to work closely with all staff assigned at tables and stations to achieve the set targets.
- Responsible for the managing all staff such as Waitrons, Baristas, cashiers, cleaners and facility staff
- Plan and monitor the service for events with your manager daily when you are on duty.
- Monitor service standards according to set SOPs.
- Monitor customer satisfaction and take appropriate action on customer complaints.
- Spot check on floats periodically and report discrepancies.
- Prepare handovers after each shift
- Ensure that stock takes are done daily and report discrepancies
- Manage the staffing budget for the restaurant
- Ensure all stock that is required is available and ordered on time.
- Control daily stock counts for beverage and OE
- Ensure cleanliness at all times in the kitchen and restaurant the benchmark for cleanliness is 90% and above
- Ensure that snags for the restaurant are reported to the manager as soon as something needs attention
- Ensure all staff go through rigorous training on the POS and that you follow the SOP for the cash ups and the restaurants

**Income & expenditure management**
- Maintain your operating staffing cost within budgeted parameters
- Monitor performance of Staff and discipline accordingly.
- Adhere to procurement policy and learn the point-of-sale system and procure system to master it

**Risk Catering**
- Undertake event comparison against revenue and feet through the door for all risk catering and report on it
- Plan and execute risk catering for events as and when required.
- Prepare a forecast for the public catering and send ROI schedule after every public event to the Head of Food and Beverage

**Inventory Management**
- Manage the operating equipment used within the restaurant
- Ensure that all restaurant shop stock is safe guarded from loss through delegation of responsibility to all subordinates and ensuring standard operating procedures are maintained and reviewed on a regular basis.
- Ensure correct stock is ordered and par levels are maintained at all times
- Ensure that breakages and losses of equipment are monitored, and action taken when abuse is identified.
- Ensure par levels of glassware and bar smalls are maintained

**Staff management**
- Allocate staff properly to their stations and monitor service
- Requisition staff according to the business levels in the building when necessary.
- Ensure that staffing levels are correct and to agreed standards.
- Hold regular meetings with the staff to discuss their performance on the floor & identify their training needs.
- Manage workplace diversity.
- Act in case of staff discipline & problems & communicate to your manager
- Conduct on-the-job training and assessment daily
- Meetings & briefings needed with the staff

**Minimum **Qualifications and experience required**:

- Matric certificate (NQF Level 4)
- Diploma in Hospitality/Food & Beverage / Tourism will be advantageous
- Minimum of 3 years’ experience within the hospitality industry
- Minimum of 3 years supervisory experience
- Extensive experience in negotiating and communication with clients and staff

**Skills and knowledge**:

- Computer literate
- Well-groomed with a vibrant personality
- Hospitality background
- Stress resistant & flexibility
- Strong management, planning and organizational skills
- Extensive client networking and relationship building skills
- Able to provide clear and effective communication of ideas, processes and targets
- Excellent negotiation and financial management skills
- Reporting skills
- Ability to manage complaints
- Innovative thinker
- Communication & Conflict handling skills
- Time management
- Hands on - Pragmatic
- Quality driven
- People manager
- Inspiring personality
- Negotiator

**The CTICC has adopted a Mandatory COVID-19 Vaccination Policy.

  • Restaurant Supervisor

    9 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways...

  • Established Restaurant Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Trade On SA Full time

    **Established Restaurant Supervisor Wanted at Trade On SA**We are seeking an experienced Established Restaurant Supervisor to lead our restaurant team in South Australia's No. 1 Fast Food brand. The successful candidate will be responsible for managing daily restaurant operations, driving sales growth, and improving customer satisfaction.

  • Restaurant Supervisor

    7 months ago

    Cape Town, South Africa CTICC Full time

    **The main purpose of this position is**: The Restaurant Supervisor is responsible for assisting the Beverage and Restaurant Manager for the upkeep and maintaining of service standards of the Restaurants. They are responsible for effectively assisting the staff and baristas on duty to execute their daily operational duties. In addition, the Restaurant...

  • Restaurant Supervisor

    2 days ago

    Cape Town, South Africa Dalmer Group Full time

    A fantastic career opportunity awaits you in this internationally successful Quick Serve Restaurant brand. We are looking for people with the right attitude and enthusiasm who are passionate about guest satisfaction, enjoy a high paced working environment and up for a challenge. Be part of the fatest growing fast food brand in South Africa. As The Store...

  • Restaurant Supervisor

    1 month ago

    Cape Town, South Africa Clockwork Hospitality Full time

    **Job description** **JOB ROLES & DESCRIPTION** - Work alongside fellow supervisors & establish procedures for top notch quality of service. - Liaise with departments regarding events, service and policies. - Opening & Closing the restaurant. - To set up prior to service and adhere to the opening and closing duties. - Cashing up at the end of service. -...

  • Restaurant Supervisor

    4 days ago

    Cape Town, South Africa Clockwork Hospitality Full time

    **Job description** **JOB ROLES & DESCRIPTION** - Work alongside fellow supervisors & establish procedures for top notch quality of service. - Liaise with departments regarding events, service and policies. - Opening & Closing the restaurant. - To set up prior to service and adhere to the opening and closing duties. - Cashing up at the end of service. -...

  • Restaurant Supervisor

    7 months ago

    Cape Town, South Africa SURV Full time

    Female Restaurant supervisor required in Cape Town, V&A Waterfront Roles and responsibilities: - Cash flow - Stock-take - Customer relations - Overseeing and managing staff - Must be South African or hold a valid working permit - Must have a valid drivers licence - Must have 2-3 years experience in a similar role Flexible hours and shifts Transport...

  • Restaurant Supervisor

    2 months ago

    Cape Town, South Africa Simply Asia Thai Food & Noodle Bar Full time

    Simply Asia West Coast Village Shopping Centre is looking to recruit a Supervisor Must live in the Table View area Must have own transport Must be fluent in English Shifts will be mainly night shifts Work 6 x days per week, 1 shift will be a double shift and 1 x day OFF Must have experience with PILOT system Must have vibrant and friendly personality...

  • Junior Restaurant Supervisor/manager

    6 months ago

    Cape Town, South Africa Clockwork Hospitality Full time

    **JOB ROLES & DESCRIPTION** - Assist Senior and Junior Supervisors to manage & Delegate the restaurant team. - Work alongside fellow supervisors & establish procedures for top notch quality of service. - Liaise with departments regarding events, service and policies. - Opening & Closing the restaurant. - To set up prior to service and adhere to the opening...

  • Restaurant Operations Supervisor

    1 month ago

    Cape Town, Western Cape, South Africa Mirna Butler Recruitment Full time

    About Mirna Butler Recruitment">We are a leading recruitment agency specialising in the placement of skilled and dedicated individuals in various industries, including food service. Our client is currently seeking an experienced Restaurant Operations Supervisor to lead their takeaway service team.

  • Senior Restaurant Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Trade On SA Full time

    Job Overview:We are Trade On SA, a leading fast-food brand in South Africa, and we are looking for a highly motivated Senior Restaurant Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant and driving sales growth through effective leadership and customer...

  • Restaurant Shift Supervisor

    6 months ago

    Cape Town, South Africa TradeON (KFC Franchisee) Full time

    Job Summary: As a Restaurant Shift Supervisor at TradeON, a KFC Franchisee in South Africa, you will play a crucial role in ensuring the smooth operation of our restaurant during your assigned shifts. You will be responsible for leading the shift team, providing exceptional customer service, and upholding KFC’s high-quality standards. This position offers...

  • Restaurant Supervisor Five Star Luxury Hotel, Cape

    9 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Cedrus Libani Recruitment is seeking to fill the position of RESTAURANT SUPERVISOR - FIVE STAR LUXURY HOTEL, CAPE TOWN.

  • Hotel Restaurant Supervisor

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Duties will include**: - Assisting the Restaurant Manager with the day-to-day operation - Ensuring sufficient staff on duty for the shift - Allocate working sections for the waiting staff - Ensure the restaurant is prepared, clean and ready for service at all times - Ensure sufficient operating stock is available and requisitioning such stock if there are...

  • Restaurant Manager

    1 month ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **URGENT - VIBRANT, BUSY UPMARKET RESTAURANT AT THE V&A WATERFRONT IS LOOKING FOR MANAGERS / SUPERVISORS

  • Bar Supervisor

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Bar Supervisor** **Luxury Hotel Industry - Western Cape** **Competitive Salary Package** We’re currently recruiting for an exciting position as stand-alone Bar Supervisor for a luxury hotel property based in Cape Town. As Bar Supervisor you’ll be assisting in daily bar operations, staff supervision & training, contributing towards bar promotions,...

  • Junior Restaurant Manager

    3 months ago

    Cape Town, South Africa Rachelle Duncan Recruitment Full time

    We are urgently looking for a **Junior Restaurant Manager, in Greenpoint** ONLY CV's in MS Word will be considered R 12 000.00 - R15 000.00 depending on experience On Public Transport route Need someone ASAP 100 seater Staff of 60 FOH and BOH (Front of House, Back of house - kitchen stores accounts etc) Preferably qualified **Must have at least 4...

  • Restaurant Manager- Stellenbosch

    7 months ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **PRE - OPENING - 5* BOUTIQUE HOTEL** Previous experience as a Snr Restaurant manager or Supervisor within an upmarket restaurant. Pre-opening experience an advantage Set up SOP's Excellent service standards Sound knowledge of fine food & wine An outgoing & personable personality Outstanding guest interaction skills

  • Kitchen Stewarding Supervisor

    3 months ago

    Cape Town, South Africa SSG Cleaning Full time

    Kitchen stewarding supervisor. Direct day to day activities of stewarding staff. Ensure proper cleaning of allocated areas. Consult on rostering of shifts with client. Address conduct issues with staff. Assist in on site training in cleaning procedures. Able to work shifts, weekends, public holidays. Must have knowledge of hotel, restaurant kitchen...

  • Supervisor

    7 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Supervisor (12395) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...