CRM Analyst

2 days ago

Cape Town, South Africa takealot.com Full time

takealot.com, a leading South African online retailer, is looking for a highly talented CRM Analyst to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Head of Insights and CRM

Your responsibilities will include:

1. Evaluating the effectiveness of CRM campaigns across various channels (email, push notifications, in-app notifications etc.) as well as identifying trends, patterns, and insights from CRM data to optimize campaign performance and maximize ROI.

2. Working with the Senior Analyst to build reports and dashboards to measure and track customer value. These include Customer Lifetime Value, Customer Retention Rate, Churn Rate and Cross-Sell/Up-Sell Rate.

3. Monitoring and analysing key performance metrics of the CRM channel, including revenue, customer engagement, acquisition, retention, and churn rates. This includes generating weekly, monthly and quarterly reports and dashboards to communicate performance metrics to stakeholders and senior management as well as completing root cause analyses for any performance shortfalls.

4. Perform ad-hoc analyses to address specific business questions and support decision-making processes.

5. Identifying opportunities for improvement and optimization based on performance metrics.

6. Working with the CRM teams to conduct A/B tests and analyse the results to optimize campaign targeting, messaging, and timing.

7. Collaborating with marketing teams to develop actionable insights and recommendations for future campaign strategies.

8. Collaborating with cross-functional teams, including marketing, advertising, retail and marketplace, to align CRM initiatives with overall business objectives.

9. Segmenting customer data based on demographics, behaviour, and other relevant criteria to personalise CRM campaigns.

10. Working closely with data teams to ensure the accuracy and completeness of customer data used for segmentation, targeting and analysis purposes.

11. Providing data-driven insights and recommendations to support strategic decision-making and improve customer engagement and retention.

Attributes required:

1. Analytical and data-driven with a demonstrated ability to operate both strategically and tactically.

2. Application of strong commercial insights to interpret, simulate and model customer behaviour.

3. Excellent communication and presentation skills and ability to weave a coherent, compelling narrative around the available data. Experience presenting to Senior Management.

4. Self-guided learner, self-starter, and curious and passionate about data. You immerse yourself in it and are excited to develop and enhance your marketing analytics skills.

5. Ability to work independently, productively and proactively follow through on all responsibilities to bring projects to a successful conclusion.

6. Ability to translate business needs and goals into analytic approach and response.

7. Ability to work on and prioritise multiple projects that will impact the business at various levels.

8. A high-energy with the ability to work in a fast-paced environment.

9. Strong leadership and mentor skills.

10. Solutions-oriented with a can-do attitude.

11. Highly organised and efficient, with an ability to work towards and meet tight deadlines.

12. Exceptional attention to detail.

13. Passion for the brand and customers.

Qualifications and Experience:

1. A Bachelors or Honours degree in a relevant field such as Statistics, Mathematics, Engineering, Business or Marketing.

2. 5 years of proven experience in CRM/data analysis, or a similar role.

3. Experience working with CRM data and evaluating the effectiveness of CRM campaigns.

4. Experience in a retail/e-commerce industry is advantageous.

5. Practical experience using Excel, Google Sheets, SQL, Google Big Query, Looker, Google Analytics, R and/or Python.

6. Experience working with CRM Platforms such as Braze is advantageous.

7. Experience presenting to Exco and Senior Management.

8. Analytics and or Data Science qualification is advantageous.

9. Experience using machine learning algorithms and building predictive models (i.e. k-means clustering, logistic regression, linear regression) is advantageous.

10. Experience using various segmentation techniques (i.e. RFM) is advantageous.

11. A grounding in marketing and communication principles is advantageous.

The Environment:

1. takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.

2. We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.

3. We are short on ego and high on output.

4. We are doers and not only thinkers, it’s all in the execution after all.

5. We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

1. is forthright but respectful.

2. is an expert at doing, who can not only design but also execute.

3. is analytical, able to use data to make decisions.

4. is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours).

5. is passionate about the potential of e-commerce and delivering a world-class customer experience.

6. is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster.

7. able to think about problems from a business perspective using technical and product input.

8. is curious and challenges the status quo.

9. is innovative and enjoys iteration.

10. is collaborative.

11. will be at the cutting edge of developing new concepts for takealot.com.

12. thinks like an owner of the business.

13. is SMART, has INTEGRITY and is HARDWORKING.

If you meet the above you are an Extraordinary Mind so come and join us

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

#J-18808-Ljbffr

  • CRM Business Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa iGrow Wealth Investments Full time

    iGrow Wealth Investments: CRM Business Analyst Job DescriptionWe are seeking a highly skilled CRM Business Analyst to join our team at iGrow Wealth Investments in Cape Town. As a key member of our team, you will be responsible for leading day-to-day system management and optimization, reporting, and data analysis.Key Responsibilities:Lead system management...

  • CRM Business Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa iGrow Wealth Investments Full time

    iGrow Wealth Investments: CRM Business AnalystWe are seeking a highly skilled CRM Business Analyst to join our team at iGrow Wealth Investments in Cape Town. As a key member of our team, you will be responsible for leading day-to-day system management and optimization, reporting, and data analysis.Key Responsibilities:Lead system management and optimization...

  • CRM Business Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa IGrow Wealth Investments Full time

    IGrow Wealth Investments: Seeking a Dynamic CRM Business AnalystWe are a leading property investment company in South Africa, and we're looking for a talented CRM Business Analyst to join our team in Cape Town. As a key member of our team, you will play a crucial role in driving business growth and improving customer relationships.Key Responsibilities:Lead...

  • CRM Data Analyst

    4 weeks ago

    Cape Town, Western Cape, South Africa takealot Full time

    About the RoleWe are seeking a highly skilled CRM Data Analyst to join our team at takealot, a leading South African online retailer. As a key member of our Insights and CRM team, you will play a critical role in driving business growth through data-driven decision making.Key ResponsibilitiesEvaluate the effectiveness of CRM campaigns across various...

  • CRM Business Analyst

    22 hours ago

    Cape Town, Western Cape, South Africa iGrow Wealth Investments Full time

    iGrow Wealth InvestmentsWe are seeking a highly skilled CRM Business Analyst to join our team in Cape Town. As a key member of our organization, you will be responsible for leading day-to-day system management and optimization, reporting, and data analysis.Key Responsibilities:Lead system management and optimization to ensure maximum efficiencyDevelop and...

  • CRM Data Analyst

    4 weeks ago

    Cape Town, Western Cape, South Africa takealot Full time

    About the RoleWe are seeking a highly skilled CRM Data Analyst to join our team at takealot, a leading South African online retailer. As a key member of our Insights and CRM team, you will play a critical role in driving business growth through data-driven insights and strategic decision-making.Key ResponsibilitiesEvaluate the effectiveness of CRM campaigns...

  • CRM Business Analyst

    1 month ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    IGrow Group of Companies, one of SA’s top property investment companies is seeking a dynamic and forward-thinking CRM Business Analyst to the join their team in Cape Town. Requirements:MatricA degree in Business Administration, Information Technology, Computer Science, Marketing, or a related field3-5 years experience in a CRM Analyst role preferably in...

  • CRM Business Analyst

    1 month ago

    Cape Town, South Africa iGrow Wealth Investments Full time

    IGrow Group of Companies, one of SA’s top property investment companies is seeking a dynamic and forward-thinking CRM Business Analyst to the join their team in Cape Town. Requirements:MatricA degree in Business Administration, Information Technology, Computer Science, Marketing, or a related field3-5 years experience in a CRM Analyst role preferably in...

  • CRM Business Analyst

    1 month ago

    Cape Town, South Africa iGrow Wealth Investments Full time

    IGrow Group of Companies , one of SA’s top property investment companies is seeking a dynamic and forward-thinking CRM Business Analyst to the join their team in Cape Town.  Requirements: Matric A degree in Business Administration, Information Technology, Computer Science, Marketing, or a related field 3-5 years experience in a CRM Analyst role...

  • CRM Business Analyst

    1 month ago

    Cape Town, South Africa IGrow Wealth Investments Full time

    IGrow Group of Companies, one of SA’s top property investment companies is seeking a dynamic and forward-thinking CRM Business Analyst to the join their team in Cape Town. Requirements:MatricA degree in Business Administration, Information Technology, Computer Science, Marketing, or a related field3-5 years experience in a CRM Analyst role preferably in...

  • CRM Analyst

    5 months ago

    Cape Town, South Africa takealot.com Full time

    takealot.com, a leading South African online retailer, is looking for a highly talented CRM Analyst to join our team in Cape Town.  We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your...

  • CRM Mi Analyst

    2 months ago

    Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Being a Part of the Sigma Family Means for You!** Monthly, Quarterly and Annual awards with marvellous prizes - ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected Receive a tree in the Sigma Forest when you...

  • CRM Analyst

    4 months ago

    Cape Town, South Africa takealot.com Full time

    We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build...

  • CRM Analyst

    4 months ago

    Cape Town, South Africa Lula Full time

    **WHAT WE DO** We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they...

  • CRM Business Analyst

    1 month ago

    Cape Town, Western Cape, South Africa IGrow Wealth Investments Full time

    IGrow Wealth Investments, a leading property investment company, is seeking a dynamic and forward-thinking CRM Business Analyst to join their team in Cape Town.**Requirements:**MatricA degree in Business Administration, Information Technology, Computer Science, Marketing, or a related field3-5 years experience in a CRM Analyst role preferably in financial...

  • CRM Manager

    1 week ago

    Cape Town, Western Cape, South Africa takealot Full time

    Customer Relationship ManagerTakealot, a leading South African online retailer, is seeking a highly skilled Customer Relationship Manager to join our team in Cape Town. In this role, you will be responsible for designing and executing customer lifecycle strategies and subscription service initiatives that drive customer acquisition, retention, and lifetime...

  • CRM Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa takealot Full time

    Customer Relationship ManagerTakealot, a leading South African e-commerce company, is seeking a highly skilled Customer Relationship Manager to join our team in Cape Town. In this role, you will be responsible for designing and executing customer lifecycle strategies and subscription service initiatives that drive customer acquisition, retention, and...

  • CRM Manager

    1 month ago

    Cape Town, South Africa takealot.com Full time

    takealot.com, a leading South African online retailer, is looking for a highly talented CRM Manager to join our team in Cape Town. In this role, you will be responsible for the design and execution of Takealot’s customer lifecycle strategy & Takealot’s subscription service . We are a young, dynamic, hyper-growth company looking for smart, creative,...

  • CRM Manager

    2 weeks ago

    Cape Town, South Africa takealot.com Full time

    takealot.com, a leading South African online retailer, is looking for a highly talented CRM Manager to join our team in Cape Town. In this role, you will be responsible for the design and execution of Takealot’s customer lifecycle strategy & Takealot’s subscription service . We are a young, dynamic, hyper-growth company looking for smart, creative,...

  • Data Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa VHRS Full time

    Job Title: Junior Data AnalystWe are seeking a highly motivated and detail-oriented Junior Data Analyst to join our team at VHRS. As a Junior Data Analyst, you will play a key role in analyzing and interpreting complex data to inform business decisions.About the Role:The successful candidate will be responsible for:Setting up and maintaining optimal website...