Document Specialist
3 weeks ago
Qualifications and Experience
- Bachelors degree in Information Technology, Communication, Business Administration, or related field.
- 2-4 years of experience in documentation management or technical writing.
- Familiarity with documentation management systems is a plus.
Skills and Competencies
- Excellent writing and editing skills to convey complex information clearly.
- Strong organizational skills and attention to detail.
- Ability to engage collaboratively with diverse stakeholders.
- Proficiency in Microsoft Office Suite and documentation tools (e.g., Confluence, SharePoint) is preferred.
Additional Requirements
- Relevant certifications in technical writing or documentation management are preferred.
- Ability to adapt documentation style to meet different audience needs.
- Willingness to work flexible hours to support documentation projects.
Key Responsibilities
- Documentation Management: Develop and update IT documentation, creating templates to ensure clarity and consistency.
- Collaboration and Communication: Work with IT teams to gather insights, facilitate workshops, and serve as a liaison between technical and non-technical stakeholders.
- Quality Assurance: Review and edit documentation for accuracy and compliance, implementing feedback for continuous improvement.
- Training and Support: Provide training on documentation tools and develop user guides to assist staff.
- Change Management: Manage documentation related to IT changes, ensuring effective communication and compliance.
- Technology Utilization: Utilize documentation management tools to enhance efficiency and explore automation opportunities.
Contract Details
- Primarily based in IT Operations, with flexibility to engage across various departments.
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