Insurance Consultant | Johannesburg

1 month ago


Johannesburg, South Africa The Recruitment Council Full time

Our client is recruiting for an Insurance Consultant and your role is focused on providing an end-to-end service and support to brokers.

Responsibilities:

- Servicing broker requests, including enquiries.

- Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;

- Dealing with general insurance and policy specific enquiries;

- Dealing with issuance of new policies / policy maintenance / renewal / agri aspects of policies;

- Assisting to resolve all insurance queries within required timeframe and compliance requirements;

- Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;

- Undertaking to adjust premiums in line with new asset values;

- Managing client expectation on expected turnaround times for submitted requests;

- Adhering to underwriting criteria and regional requirements;

- Assist with profiling the client with the best suitable product and underwriting criteria;

- Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;

- Assisting in implementing solutions for improvement;

- Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

Qualifications:

- Matric/ Grade 12

- 60 commercial lines FAIS credits

- A relevant insurance related qualification (e.g. NQF lev 5)

Experience:

- Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry

- Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

Knowledge and Skills:

- Excellent verbal and written communication skills

- Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients

- Ensure adherence to quality, compliance and accreditation standards

- Conduct efficient administration

- Optimising work processes

Personal Attributes:

- Customer Service

- Team Support

- Communicates effectively

- Situational Adaptability

- Action Oriented

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