Technical Supervisor

18 hours ago


Johannesburg, South Africa Fidelity Services Group Full time

Position Summary:
We are seeking a motivated and experienced Technical Supervisor to oversee the successful delivery of projects and services to our clients. The ideal candidate will have a strong background in project management, customer service, and technical services. They will be responsible for coordinating and managing all aspects of service delivery, including project planning, implementation, monitoring, and quality assurance.

Key Responsibilities:

1. Develop and maintain project plans, timelines, and budgets
2. Ensure projects are completed on time and within budget
3. Ensure that Project and Service SHEQ requirements in terms of standard legislative requirements are adhered to at all times.
4. Coordinate with clients to understand their needs and expectations
5. Provide regular updates on project progress to senior management and clients
6. Identify and address any potential risks or roadblocks in project delivery
7. Monitor and maintain quality assurance processes to ensure high client satisfaction
8. Develop and implement service improvement initiatives based on client feedback
9. Collaborate with cross-functional teams to support project delivery and service excellence
10. Stay up-to-date on industry trends and best practices in service delivery and project management

Qualifications:

1. Project management qualification
2. At least 5 years of experience in project management and service delivery
3. Proven track record of successfully delivering projects on time and within budget
4. Experience managing cross-functional teams and working with clients
5. Strong communication and interpersonal skills
6. Proficient in project management tools and software
7. PMP certification or similar project management certification is preferred

Skills and Attributes:

1. Business / Project Financial Acumen
2. Strong written and verbal communication skills
3. Very good presentation skills
4. Drive for results
5. Ability to communicate at all levels
6. Develops and Inspires Others
7. Balances Immediate and Long-Term Priorities
8. Strong administration skills
9. Managing Diversity
10. Very good planning skills
11. Time management

We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times, and the choice made is purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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