Technical Service Supervisor

5 days ago


Johannesburg, Gauteng, South Africa Objective Personnel Full time
Job Description

We are seeking a highly skilled and experienced Technical Service Supervisor to join our team at Objective Personnel. As a key member of our service department, you will be responsible for overseeing the maintenance and service of our HVAC systems, ensuring that our customers receive the highest level of service and satisfaction.

Key Responsibilities
  • Manage and coordinate the service department's activities, ensuring that all tasks are completed on time and to the required standard.
  • Supervise and train technical staff, providing guidance and support to ensure that they have the necessary skills and knowledge to perform their duties effectively.
  • Develop and implement service level agreements with customers, ensuring that our service meets their needs and expectations.
  • Monitor and report on service performance, identifying areas for improvement and implementing changes as necessary.
  • Collaborate with the sales department to ensure that customer needs are met and that sales targets are achieved.
  • Manage and maintain accurate records of service activities, including test work sheets and inspection sheets.
  • Ensure that all technical staff is aware of their tasks scheduled and their expected level of service.
  • Follow up on customer calls and concerns to ensure remedial action is taken in a timely manner.
  • Hold weekly meetings with technical staff to review progress and make changes to the planned schedule as necessary.
Requirements
  • Relevant trade qualification (Millwright/Electrical) and HVAC/Ventilation qualification.
  • Maintenance and service experience within the HVAC/Airconditioning sector, preferably in pharmaceutical/hospital healthcare industries.
  • Experience in cleanrooms and validations thereto (preferable).
  • Valid driver's license code EB (trailer towing).
  • Fully computer literate on MS Office.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical professional looking for a new challenge, please apply for this exciting opportunity.



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