Spanish speaking Customer Service Agents

2 months ago


Cape Town City Centre, South Africa Jobted ZA C2 Full time

About the Role:

We are looking for Spanish Spoken Customer Representatives that will be the liaison between

our current and potential patients. In this role, you will be responsible for the accurate, timely

and efficient scheduling & triaging subsidiaries / sites. The successful candidate

demonstrates high attention to detail, and an ability to utilize excellent probing and call listening skills to address

and resolve patient needs. In this role, you will provide excellent customer service and a high level of reliability to

ensure we are delivering the highest possible quality service, in a positive professional manner.

The identification of Duties and Responsibilities does not display an exhaustive list of all duties that may be assigned

to this position, nor does it restrict the related work that may be assigned to this position.

WHAT YOU WILL BE WORKING ON:

- Coordinate/Schedule all physician schedules in an orderly fashion to ensure all appointments flow smoothly.
- Call patients to reschedule appointments as needed.
- Contact patients who may have not responded to their reminder calls and be assertive to ensure the appointment will be rescheduled (telemarketing).
- Type and distribute weekly doctor schedules to all medical/surgical offices and staff.
- Send information packets, mass mailing to all patients and/or offices when requested.
- Assure appropriate documentation is provided in each patient record.
- Assure incoming & outgoing clinical summaries and referrals are appropriately placed in the patient record.
- Ensure referrals are received as necessary by doctor or insurance.
- Triage calls properly to assure location doctor compliance.
- Must be willing and able to be on site 2-3 times per month for training and continuous education.
- Achieve Quality and NPS score requirements.
- Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and Employee Handbook.
- Must be willing to work on an onsite setting in US hours.
- Perform various other duties as requested.

WHAT WILL MAKE YOU AWESOME:

- Able to handle multi-task work and manage time effectively in a fast-paced environment.
- Perseverance and excellent follow through.
- Customer-service experience.
- Problem-solving / critical thinking.
- Adaptability and assertiveness.

WHAT YOU KNOW:

To be successful in this role you should have the following experience or knowledge:

- Strong ability to work independently with limited oversight post-training
- Strong Listening and comprehension skills.
- Strong phone and verbal communication skills, including active listening.
- Excellent customer service and communication skills, including communication via email and text.
- Computer proficiency.
- Minimum of 2 years of medical and/or clinical experience (Essential).
- College Degree or College Diploma.



  • Cape Town, South Africa ARC Business Process Outsourcing Full time

    ARC is a leading BPO company dedicated to delivering exceptional customer experiences. We are currently seeking a skilled and motivated Spanish Customer Support Agent to join our team in Somerset West. If you are fluent in Spanish and passionate about providing top-notch customer service, we want to hear from you. **Job Description**: As a Spanish Customer...


  • Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...


  • Cape Town, South Africa Language Recruiters Full time

    We have an exciting career opportunity for a **Spanish speaking Customer Service Representative** to join a prestigious airline brand in **Cape Town, South Africa**. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing **job** opportunity for an Spanish...

  • Travel Agent Spanish

    2 weeks ago


    Cape Town, South Africa Aventura Africa Full time

    Travel Agent SPANISH Please note this is only for a SPANISH speaking individual or an individual that has Spanish as a second language. Aventura Africa is an online travel agency based in South Africa, specialized in tailor made travel to Africa for the affluent Spanish speaking traveller. Travel Agent Job Responsibilities: - Meets with clients to...


  • Cape Town, South Africa MCI Careers Full time

    POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dedicated and motivated **_Spanish Speaking...

  • Spanish Speaking

    12 hours ago


    Cape Town, South Africa Lead Capital Group Full time

    As a Spanish - Speaking HTML agent, you will be required to ensure customer interactions with the organization are positive and leave the customer satisfied. Your role includes taking customer phone calls and collecting relevant information and documentation. In this role, you will be responsible for several administrative tasks including maintaining...


  • Cape Town, South Africa Barrett's Recruitment Workhouse Full time

    **you must have a valid work permit or be a SA **citizen **in order to apply** **Duties include, but not limited to**: - Processing and resolving of incoming and outgoing contacts in a multimedia environment - Processing pertinent information into relevant databases - Completion of tasks assigned during shift - Customer relationship building and management...


  • Cape Town, South Africa Language Recruiters Full time

    Are you passionate about providing exceptional customer experiences? Do you have a flair for luxury and a knack for understanding the finer things in life? If so, we have the perfect career opportunity for you as a **Spanish speaking Luxury Customer Advisor** at an esteemed luxury lifestyle brand based in **Cape Town, South Africa**. Your role will encompass...


  • Cape Town, South Africa Initiate International Full time

    We have an exciting **job** opportunity for a **Spanish speaking International Sales Representative** to join an international premium brand and work remotely in** South Africa**. You will be working for the European market with a dynamic multicultural team! If you want to grow your customer service and sales skills in an innovative environment, get in touch...


  • Cape Town, South Africa Language Recruiters Full time

    Are you fluent in **Spanish** and ready to soar to new heights in the world of air travel? Join a vibrant travel company in **Cape Town, South Africa** as a **Spanish speaking Air Travel Advisor** and embark on an exciting journey of assisting passengers with their travel plans. If you’re passionate about aviation, have a knack for customer service, and...


  • Cape Town, South Africa Language Recruiters Full time

    Looking to jet-set your career to new heights? We’re on the hunt for a **Spanish speaking Reservation Consultant** to join a leading travel company in the stunning city of **Cape Town, South Africa**. Whether you’re a seasoned globetrotter or simply have a passion for all things travel-related, this is a **job** opportunity you won’t want to miss! So...


  • Cape Town, South Africa Language Recruiters Full time

    Are you a travel consultant who loves working in the travel industry? Do your friends always turn to for suggestions on their holiday destinations? This **job** could be perfect for you! We have for an exciting career opportunity for a passionate, motivated and resourceful **Spanish speaking Travel Specialist** to join a global market leader for lifestyle...


  • Cape Town, South Africa Barrett's Recruitment Workhouse Full time

    Work for a prestigious airline brand on various work streams - Assistance to passengers with pre & post flight departure travel-related queries in customer relationsdepartment in SPANISH & English languages - Work on airline reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels daily. - Fully paid product and...


  • Cape Town, South Africa Language Recruiters Full time

    Your key **job** responsibilities as the **Spanish speaking Junior Support Account Coordinator** **in **Cape Town, South Africa** will include: - Assist our valued **Spanish** speaking clients with any inquiries, providing top-notch support and spreading smiles across the globe - Collaborate with the account management team to ensure seamless communication...


  • Cape Town, South Africa Barretts Recruitment Full time

    **Location**: Cape Town, Western Cape **Job Title**: Spanish and English Customer Service **Salary Type**: Negotiable **Education Level**: High School / Matric **Job Level**: Junior **Required Experience**: 1 - 3 Years - Grade 12 or equivalent - **Fluent English & Spanish Speaker essential**: - Previous customer support experience - Previous working...

  • Customer Service

    4 minutes ago


    Cape Town, South Africa Barretts Recruitment Full time

    **Location**: Cape Town, Western Cape **Job Title**: Customer Service (Spanish & English) **Salary Type**: Market Related **Education Level**: High School / Matric **Job Level**: Intermediate **Required Experience**: 0 - 1 Years **Essential Criteria**: - Grade 12 or equivalent - Fluent English & Spanish Speaker essential - Previous customer support...


  • Cape Town, South Africa Lead Capital Group Full time

    We are looking for exceptional Spanish-speaking sales agents, someone motivated and determined, doesn’t take no for an answer. Able to use logic and understanding, present the product knowledge clearly and efficiently, while keeping the client engaged at every step. We are a leading international sales department focusing on clients across the world. Our...


  • Cape Town, South Africa Language Recruiters Full time

    Are you a dynamic and enthusiastic individual fluent in **Swedish**, with a passion for customer care? We’ve got just the opportunity for you! A leading global eCommerce company is searching for a **Swedish speaking Customer Service Agent **to work **remotely in Cape Town, South Africa** and embark on a journey of a lifetime! Don’t miss out on this...


  • Cape Town, South Africa Time Personnel Full time

    Job Overview **Location**: Cape Town, Western Cape **Job Title**: German Speaking Customer Service Agent **Salary**: R15,000 **Education Level**: High School / Matric **Job Level**: Intermediate **Minimum Experience**: 1 - 3 Years German Speaking Customer Service Agent - Cape Town. Are you fluent in German and passionate about delivering exceptional...

  • Virtual Assistant

    7 months ago


    Cape Town, South Africa Balance Virtual Assistance Full time

    **Who we are looking for** You will join a small, happy team with a wide range of responsibilities including administration tasks with a focus on Chiropractic, taking calls, managing their diaries, taking payment and giving advice and information about the clinics to the patients they serve, all while delivering exceptional customer service to our client's...