Mako Product Specialist

2 months ago

Johannesburg, South Africa Stryker Full time

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

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Provides technical expertise to sales representatives, resellers and customers during the sales process. Performs technical sales support at customer sites or on a multiple-site basis. Resolves technical product/service issues

This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires attention to detail in making evaluative judgements based on the analysis of factual information. This job typically requires a degree or equivalent and a minimum of 2 or more years experience.
Job Description
- We are looking to hire a MAKO Product Specialist in Gauteng, South Africa to provide clinical product support to all end users of our pioneering MAKO Robotic Surgery Products. In this role you will be responsible for providing on-site guidance and assistance during surgical procedures, and for providing training, ongoing in-services, and customer education to the assigned account.

- Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision.

- Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.

- Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales Manager.

- Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants.

- Provide prompt and accurate complaint reports per the requirements of MAKO’s quality system.

- Solve product problems for customers in an expeditious manner.

- Provide case coverage at unassigned accounts.

- Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.

- Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.

- Collaborate with Sales Representatives and Marketing to increase public awareness.

- Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products.

- Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.

- As the Enabling Technologies portfolio is growing , case assistance for the new portfolio may also be required (e.g. Q guidance for spinal and cranial navigation.)

Qualifications:
A degree or equivalent, ideally within Bio Medical Engineering, Biokinetics, Radiology, Physiotherapy or a related technical field of study

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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