Client Services Representative

4 days ago


Durban, South Africa Jobted ZA C2 Full time

1. 1. Client Liaison

- Liaise with client continuously and in a proactive manner regarding shipment events.
- Attempt to seek extended business from existing clients and referrals
- Present the company as and when required i.e. company functions, client meetings, etc
- Send daily status reports to Clients with current information on all their shipments

2. Shipment booking and Co-ordination

- Liaise with Client Services department and Trade Lane to co-ordinate the booking and loading of shipments. Relay information to suppliers offices / trade lane relating to pending orders to establish ready date
- Monitor daily closer to ready date as to ensure cargo collected on ready date
- All info needs to be cross communicated to this person to ensure delegated work had been executed
- Manage client administration on an international level i.e. dispatch routing orders and arrange inspections as required
- Ensure documents are received in full as to enable WNL to process clearance and invoice out
- Hand over shipment information as and when the documents are received to operations and continue monitoring

3. Rates

- Responsible for all rates relating to existing clients, including changes relating to Freight Rates
- Rate Proposal and SOPs updates for existing clients
- Communicating Sell rates to Clients
- NAC must be followed up with Trade Lane and communicated in writing to Clients
- Communicate buy and sell rates to operations

4. Managing of Key Accounts

- Regular service calls to existing customers, at least once a month
- Service call reports within reasonable timeframe

5. Estimates

- Creating estimate links to Estimates
- Quality checks prior to sending estimates to the client
- Send estimates to clients

6. Queries

- Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily
- Ensure clearing instructions or export instructions are completed in full
- Develop and provide clients according to the monthly / quarterly KPIs
- Secure extension business from existing accounts
- Proactively managing of credit limits of Clients to ensure that entries are not suspended
- Assisting with the recovering outstanding payments
- Presentation of Up and Down trade report on a monthly basis
- Shipment report to be sent daily

Requirements:

- Matric or equivalent of Senior certification
- High level of Computer literacy
- All modes Air, Ocean & Road
- Minimum of 5 years experience in Freight Forwarding & Clearing
- Minimum of 2 years Client interfacing experience



  • Durban, South Africa Unique Personnel Full time

    **Job Number** - 67909 **Job Type** - Permanent **Job Title** - Client Services Representative **Computer Skills** - MS Office **Industry** - Transportation - Logistics **City** - eThekwini (Durban) **Province** - Kwazulu Natal **Client Liaison** - Liaise with client continuously and in a proactive manner regarding shipment events. - Attempt to seek...


  • Durban, South Africa Tower Group Full time

    **KEY DUTIES**: - Efficient completion of all work orders assigned to the CSR team. - Correct scanning of each individual container at each client and the generation and issue of certificate of destruction to the representative of the client. - Efficient shredding of all documentation onsite (this is not applicable to those clients requiring offsite...


  • Durban, South Africa EnableSA Full time

    Position: Client Services Representative - Freight Forwarding Location: Durban **Requirements**: - Grade 12 - Minimum 5 years’ experience in Freight Forwarding essential - air, ocean & road - Minimum 2 years’ client interfacing experience - Advanced computer literacy - Able to work under pressure **Responsibilities**: - Manage client shipping...


  • Durban, South Africa The Link Recruitment Full time

    **BRIEF OVERVIEW OF THE ROLE** **Query and service request management** - Regular and frequent updates to clients as per standard operating procedures (SOP) - Adhere to escalation management processes and procedures Quality Standards - Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined...


  • Durban, South Africa African Recruitment and Training Full time

    1. Client LiaisonLiaise with client continuously and in a proactive manner regarding shipment events.Attempt to seek extended business from existing clients and referralsPresent the company as and when required i.e. company functions, client meetings, etcSend daily status reports to Clients with current information on all their shipments2. Shipment...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Liaise with multiple departments effectively to get the correct information to clients. Ensure that...


  • Durban, South Africa Hirt & Carter Full time

    **_CUSTOMER SERVICE REPRESENTATIVE - ** **_HIRT & CARTER PACKAGING - ** **_DURBAN - ** **_CORE PURPOSE OF THE JOB: - ** The Customer Service Representative will be responsible to provide an efficient administrative service to the sales team and provide technical and administrative support to the estimating and production department for all...


  • Durban, South Africa The Faculty Full time

    We have an exciting career opportunity for a Spanish-speaking Customer Service Representative to join our dedicated team. This vital position requires an action-orientated individual, who will assist with customer enquiries and booking of appointments. This is an amazing job opportunity for a Spanish speaker looking to broaden their horizons and work for a...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Establishing and maintain long lasting relationships with current clients. Coordinate communication with internal departments to ensure that clients expectations are met. Capturing orders for clients. Communicating delivery dates to...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Establishing and maintain long lasting relationships with current clients. Capturing orders for clients. Coordinate communication with internal departments to ensure that clients expectations are met. Communicating delivery dates to...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Establishing and maintain long lasting relationships with current clients. Coordinate communication with internal departments to ensure that clients expectations are met Capturing orders for clients. Communicating delivery dates...


  • Durban, South Africa Enviroserve Services LLC Full time

    **SALES REPRESENTATIVE FOR PHARMACEUTICAL & NUTRACEUTICAL COMPANY** **JOB DESCRIPTION**: We are looking for a Sales Representative for our Pharmaceutical and Nutraceutical to handle key accounts. **MUST**: - Must have relative experience and proven Sales and Marketing records. - Must have a good contact in Major Pharmacy Groups. - Must have experience in...


  • Durban, South Africa Stratford academy Full time

    Key responsibilities - Calling on members exiting, entering, retiring and nearing retirement from retirement funds. - Providing the initial contact for benefit advice counselling. - Contacting members who responded to the system generated SMS interface within 24 hours of the member responding. - Referring leads to the sales representatives that are generated...


  • Durban, South Africa Fidelity Services Group Full time

    **New Business Development Representative - Durban** **Reporting to the New Business Development Executive New Business Development department seeks to employ New Business Development Representative - Johannesburg reporting to the New Business development executive. The main purpose of this role is to seek new business through networks, forge and sustain...


  • Durban, South Africa Lotus HR & Recruitment Full time

    Our client, a multinational packaging company, seeks to employ a skilled, qualified and experienced Customer Service Representative who has experience in the labeling industry and can aid in the streamlining of the supply chain process. **KEY REQUIREMENTS TO MEET FOR CONSIDERATION** - You will have exceptional attention to detail, be analytical, communicate...


  • Durban, South Africa RS Recruitment Services Full time

    **RS Recruitment Services** is assisting a **STEEL COMPANY** based in **WESTMEAD** **DURBAN** to recruit an **INTERNAL SALES REPRESENTATIVE**, R18 000 to R24 000ctc with company benefits, after probation. **_ OUR CLIENT, A SPECIALIST STEEL SERVICE CENTRE, HAS OVER 41 YEARS’ EXPERIENCE WITH AND ARE EXPERTS IN ALL THINGS STEEL._** **Applicants should...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Portraying a positive company image and engaging in professional and friendly communications with customers. Establishing and maintaining customer relationships. Actively listening to customer needs and enquiries to determine...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Durban, South Africa. **Responsibilities of this Post**: Portraying a positive company image and engaging in professional and friendly communications with customers. Establishing and maintaining customer relationships. Actively listening to customer needs and enquiries to determine...


  • Durban, South Africa ABC Worldwide Full time

    **Role Purpose** Management and servicing of direct personal lines insurance 55 plus client portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the insurance needs of clients, in conjunction with Financial Services Regulations. **Location** x1 Nelspruit and x1...


  • Durban, South Africa RS Recruitment Services Full time

    **RS Recruitment & Training**is assisting an **IT** **COMPANY**, to recruit **IT SALES REPRESENTATIVES,** one to work in the **JOHANNESBURG/PRETORIA **area and the other to be based in **DURBAN. **Up toR15,000 basic plus commission, travel allowance and 50% medical aid. **_OUR CLIENT HAS BEEN PROVIDING ON-SITE AND REMOTE SUPPORT SERVICES NATIONALLY FOR THE...