▷ (3 Days Left) Consumer Operations Team Leader

5 days ago


Cape Town, South Africa RSAWEB Full time

Cape Town, South Africa | Posted on 30/08/2024

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022, and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields:

1. Cloud infrastructure
2. Mobile connectivity and data management

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, everyday.

Where will the successful candidate fit in?

We are looking for an experienced Operations Team Leader to lead the day to day running of the Consumer Operations Department. The role will be focused on ensuring that all departments are running efficiently and that daily requirements are met, with an emphasis on cross-functional collaboration.

Key Objectives:

General

1. Provide support to team leaders within the Consumer Operations Department.
2. Provide guidance and mentorship to help team leaders achieve their goals and improve their teams' performance.

KPI Management

1. Ensure that all departments consistently meet daily KPIs.
2. Monitor and analyze performance metrics, identifying areas for improvement.
3. Work closely with team leaders to implement strategies that enhance efficiency and effectiveness.

Process Improvement

1. Collaborate with team leaders to identify and implement process improvements.
2. Foster a culture of continuous improvement across departments.

Reporting

1. Prepare performance reports for management.
2. Use data to inform decision-making and adjust strategies as needed.

Requirements

1. Completed grade 12.
2. Bachelor's degree in IT, Operations Management, or a related field is preferred.
3. 3+ years of experience in a leadership role, preferably within the Call Center, IT or ISP industries.
4. Strong leadership and mentoring skills.
5. Proven ability to manage and optimize team performance.

Benefits:

1. Reduced Gap Cover Rates (Turnberry Premier)
2. Retirement Annuity Contribution (Allan Gray)
3. Medical Insurance (Momentum - Health4Me)
4. Discounted Internet Connectivity
5. Free Employee Wellness Programme (ICAS)
6. Exposure to latest industry technologies and standards
7. A work environment that rivals the very best

#J-18808-Ljbffr



  • Cape Town, South Africa RSAWEB Full time

    **Job Information**: Industry - Consumer Operations Work Experience - 5 years Education Level - Grade 12 or equivalent City - Cape Town Province - Western Cape Country - South Africa Postal Code - 8005 Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home...


  • Cape Town, South Africa RSAWEB Full time

    **Job Information**: Date Opened - 30/08/2024Job Type - Full timeIndustry - Consumer OperationsWork Experience - 5 yearsEducation Level - Grade 12 or equivalentCity - Cape TownProvince - Western CapeCountry - South AfricaPostal Code - 8005- Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on...


  • Cape Town, South Africa Wesbank Full time

    Time Type: Full time Posted On: Posted Yesterday Time Left to Apply: End Date: October 19, 2024 (10 days left to apply) Job Requisition ID: R4276 Job Description All appointments will be made in line with the Bank’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their...

  • Team Leader

    4 months ago


    Cape Town, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...


  • Cape Town, South Africa FirstRand Full time

    Job Description The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets The incumbent deals with escalated customer queries and promotes the Bank's products and services Hello Future Sales Operations Team Leader Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters...


  • Cape Town, South Africa PRN Staffing Full time

    Our client, a leader in their field is looking for an International Accounts Payable Team Leader to join their successful team.Reporting to the Accounts Payable Manager, duties include:Team Leadership and Management:Supervising and mentoring a team of accounts payable specialistsOrganising training sessions to enhance team skills and knowledgeConducting...


  • Cape Town City Centre, South Africa Jobted ZA C2 Full time

    This role will play a key part in supporting both strategic and operational HR functions, ensuring compliance with HR policies and providing a positive employee experience. Role Overview: As an HR Generalist, you will manage the day-to-day HR operations, including the administration of policies, procedures, and programs. You will be the go-to person for...

  • Laboratory Chemist

    5 days ago


    Cape Town, South Africa North Coast Labour Consultants CC Full time

    Are you an experienced Lab Chemist with a background in Chemical Adhesives, Construction, Ink, FMCG, Packaging, or Textiles? Our client, a leader in the adhesive sector, is looking for a skilled professional to join their dynamic team. If you’re passionate about chemistry and eager to make a significant impact in a fast-paced environment, we want to hear...

  • Sales Team Leader

    4 months ago


    Cape Town, South Africa Lula Full time

    **OVERALL PURPOSE** The Sales Team leader is primarily responsible for setting goals, devising sales strategies, evaluating sales team performance, assigning tasks, and providing support and corrective measures should there be any concerns. The core objective is to assist in the development, performance and maintenance of the activities of the Sales...

  • Team Leader

    4 months ago


    Cape Town, South Africa LRI Invest Full time

    Description Recruitment for a Team Leader - Trade Operations Apex Group Ltd., established in Bermuda 2003, is a global financial services provider. With 85 offices in 42 countries worldwide and 10,000 employees upon the close of announced acquisitions, Apex delivers and extensive range of services to asset managers, capital markets, private clients and...

  • Operations Team Leader

    4 months ago


    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior day/week/month...


  • Cape Town, South Africa Exodus Full time

    **Exodus Travels is hiring a Customer Operations Team Leader in Cape Town! Start your Adventure with us now.** **About us** Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies, delivering extraordinary travelling experiences across more than 350 itineraries in 90 countries across...


  • Cape Town, South Africa TeleTech Holdings, Inc. Full time

    Training Lead Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Training Lead working onsite in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC Job Profile Summary The Training Lead coordinates or facilitates training courses for contact center advocates....

  • Operations Team Leader

    4 months ago


    Cape Town, South Africa Teleperformance South Africa Full time

    **Job description** **Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior...

  • Operations Team Leader

    4 months ago


    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior day/week/month...

  • Operations Team Leader

    4 months ago


    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Overview** The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. **Main Responsibilities (but not limited to)** - You should begin your day by evaluating the prior day/week/month...

  • Seafreight Team Leader

    5 months ago


    Cape Town, South Africa RPO Recruitment Full time

    RPO Recruitment is currently partnering with a well-established logistics company in Cape Town to find a motivated and experienced Seafreight Team Leader. As a Seafreight Team Leader, you will be responsible for managing a team of seafreight professionals, coordinating and overseeing all seafreight operations. You will work closely with various stakeholders...

  • B2b Sales Team Leader

    4 months ago


    Cape Town, South Africa Exclusively Remote Full time

    This is a 100% Remote Position **Sales Manager/Team Leader** The sales operation is the engine that drives the global consumer reach of our Language Services solutions. We're seeking a qualified sales manager who has a proven high-performing ability to build and keep this engine running with their own sales skills, as well as leadership of a team of driven...


  • Cape Town, South Africa Amazon Full time

    Annotations Team Manager, Community Moderation Feedback Our overall mission is simple: To be earth’s most customer centric company. We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will deliver world class AI generated...


  • Cape Town, South Africa LexisNexis Risk Solutions Full time

    Do you have a thorough understanding of storage systems? Would you like to take ownership of implementing successful change management? About our Team LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide. Our company has been a long-time leader in deploying AI and advanced technologies to the legal...