Dispatch Manager
1 month ago
Overview
Our client is seeking a skilled and highly motivated individual to join their team as a Dispatch Manager. The Dispatch Manager will be responsible for overseeing the day-to-day operations of their dispatch department, ensuring efficient coordination of dispatch activities and timely delivery of products/services to their customers. The ideal candidate will have excellent leadership, organizational, and communication skills, as well as a strong understanding of logistics and transportation management.
Responsibilities:
- Develop and execute distribution strategies across six Inland Region branches
- Optimize fleet and courier operations to support sales goals and ensure excellent customer service.
- Manage a fleet of 54 vehicles, ensuring high utilization, safety, and cost-efficiency through effective scheduling, routing, and maintenance.
- Track fleet performance (e.g., fuel efficiency, vehicle condition) to control costs and ensure vehicle availability.
- Work with the business on a sustainable vehicle replacement plan.
- Manage courier partner relationships to secure competitive rates and high service quality.
- Negotiate service agreements and resolve issues with couriers to meet customer demands.
- Evaluate courier performance and implement improvements for better delivery speed and cost-efficiency.
- Collaborate with sales to align distribution with customer needs and sales targets, ensuring customer satisfaction.
- Communicate delivery schedules and special requests with sales to ensure smooth order fulfillment.
- Address service failures quickly and work with sales to resolve issues and maintain customer relationships.
- Control distribution costs within budget while maintaining service quality.
- Implement cost-saving initiatives to improve fleet and courier operations.
- Prepare reports on distribution costs, fleet utilization, and courier expenses.
- Ensure timely, accurate deliveries to maintain customer satisfaction.
- Resolve delivery issues promptly, working with teams to maintain customer trust.
- Adjust delivery schedules and methods to meet seasonal or special customer needs.
- Ensure fleet operations comply with safety and environmental regulations.
- Promote health and safety practices within the distribution team.
- Manage risks to minimize disruptions and protect company assets.
- Drive continuous improvement in fleet and courier operations using new technologies and best practices.
Requirements:
- Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field (preferred).
- 5-7 years of experience in fleet or distribution management, ideally in last-mile delivery.
- Strong leadership experience managing a multi-branch team and driving performance and customer satisfaction.
- Excellent skills in operational oversight, cost control, and budget management.
- Ability to work collaboratively with sales to support customer satisfaction and operational goals.
- Strong communication skills with experience building relationships across sales, distribution, and courier teams.
- Skilled in data analysis and decision-making, with a proactive approach to solving logistical challenges.
- Proactive, customer-focused, and committed to continuous improvement.
If you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to logistics@hireresolve.za.com or by visiting the Hire Resolve website hireresolve.us
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