Reservations Consultant

3 weeks ago


Cape Town, South Africa Capsol Villa Rentals Full time

Exciting opportunity Capsol (based in Camps Bay), is currently looking to employ an Villa Rental Reservations Consultant. We have been in operation since 1997 and one of the leading luxury Villa rental companies in South Africa This is an extremely rewarding and exciting opportunity to join a company which is at the forefront of its field.
Basic Job description:

- Responding to enquiries & providing all prospective clients with suitable / available options.

· Engaging via phone is one our primary communication methods

- Closing of reservations/bookings, from start to finish
- Ensure monthly and annual targets and conversions are reached
- Assisting guest during/before/after tenancy
- On-going liaison with property suppliers & owners
- Regular Villa inspections

Essential experience, knowledge & skills:

- Have relevant “online reservations experience” of at least 3 + years or more
- Previous Experience in Villa Rental Industry, Tourism/ Hotel Booking or Hospitality preferable
- Previous Experience working with CRM systems and/ or similar booking software
- Experience as a luxury FIT inbound consultant with knowledge of the 4 and 5 star markets preferable
- Excellent SALES track record, relating to targets reached and conversions (must be able to provide supporting docs)

Competencies required:
· MUST be comfortable and confidant on the phone
· High level of written and verbal communication

- Absolute passion for sales / sales environment (target-driven)
- Strong negotiation & influencing skills
- Strong customer-service orientation
- Proven understanding of market dynamics
- Strong communication and interpersonal skills (written and verbal)
- Socially confident and professional
- Ability to work independently, swiftly and use initiative
- Optimistic, self-motivated, self-driven and resilient
- Ability to work within (sales) team environment
- Must be extremely competent with PC

Remuneration:

- Basic & Commission
- Please submit CV via the platform
- NB: PLEASE DO NOT APPLY IF YOU DO NOT HAVE RELEVANT EXPERIANCE IN SIMILAR SALES AND RESERVATIOS ENVIROMENT: YOUR APPLICATION WILL NOT BE CONSIDERED.

Job Types: Full-time, Permanent
Pay: R15 000,00 - R40 000,00 per month
Application Question(s):

- Please indicate your current/ expected remuneration

Experience:

- Reservations in Tourism sector: 2 years (Required)

Location:

- Cape Town, Western Cape (Required)



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