Manager, Process Automation and Contact Management
1 month ago
Manager, Process Automation and Contact Management
Job Overview
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Simmonds Street 3
To identify, analyse, design and execute automation and continuous improvement opportunities across a dedicated Business Line / Corporate Function in order to realise effective and measurable benefits through improved and automated processes. Lead the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions.
Qualifications
Qualification
- Information Technology Degree or National Banking Certificate
Experience
- 3-4 years experience in business analysis, process flow and business process improvement
Additional Information
- Generating Ideas
- Exploring Possibilities
- Adopting Practical Approaches
- Examining Information
- Documenting Facts
- Development
- Data Analysis and IT Knowledge
#J-18808-Ljbffr
-
Process Automation Consultant
6 months ago
Johannesburg, South Africa Boardroom Appointments Full time**Minimum requirements**: - First Degree: Business Commerce/Information Technology - 6-8 years - The role requires an experienced leader with proven automation capability and profound knowledge within the card payments ecosystem. - To maintain, enhance automation disciplines and methodologies using Astrex as a transaction generator processing ISO8583 EMV...
-
Contact Centre Manager
6 months ago
Johannesburg, South Africa Blue Label Telecoms Full time**ABOUT THE COMPANY** At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu Approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point-of-sale network of approximately 150 000...
-
Sales Consultant
6 months ago
Johannesburg, South Africa Automation Control Solutions Full time**Job Advert Summary**: Automation Control Solutions (ACS) is a market leader in Southern Africa in the field of Process Control Instrumentation. ACS provides world-renowned products, specialised training, after sales service and technical support. We represent Emerson Automation Solutions, in Southern and Eastern Africa. **Minimum Requirements**: -...
-
IT Automation Manager
1 week ago
Johannesburg, Gauteng, South Africa Nedbank Full timeJob OverviewThis is a unique opportunity to lead a team of experienced IT professionals in managing the automation of business processes.
-
Robotics Process Automation Developer
22 hours ago
Johannesburg, South Africa WesBank Full timeJob title : Robotics Process Automation DeveloperJob Location : Gauteng, JohannesburgDeadline : December 04, 2024Quick Recommended Links Jobs by Location Job by industries Job Description To develop and deliver complex robotics process automation processes through the analysis and documentation of larger scale business processes for robotics process...
-
Manager Optimisation and Automation
7 months ago
Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time**Job Description**: BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties. PURRPOSE The Manager Optimisation and Automation is...
-
Business Process Consultant
6 months ago
Johannesburg, South Africa SynergERP (Pty) Ltd Full timeSynergERP is a well-established technology solutions provider and an award-winning Sage reseller. We pride ourselves on delivering advanced Business Management and Human Capital solutions that empower businesses to maintain a steady growth rate. We partner with our clients on their digital journey, helping them to achieve financial and operational excellence...
-
Automation Controller
6 months ago
Johannesburg, South Africa Nedbank Full time**Job Purpose**Responsibilities**: - Validate automation performance by ensuring that the operation of all automation solutions are continuously monitored and that immediate action is initiated to deal with any operational defects. - Manage Automation Incidents through the monitoring and facilitation of the resolution of all automation Incidents in order to...
-
Automation Process Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Diverse Consulting Solutions (Pty) Ltd Full timeJob OverviewAs a seasoned Automation Process Engineer, you will be responsible for conceptualizing and simulating robotic welding and plant simulation in the automotive industry. Your expertise in evaluating cycle times, reach checks, and interference studies will ensure seamless production processes.Company OverviewDiverse Consulting Solutions (Pty) Ltd is...
-
Zapier Automations and Process Analyst
6 months ago
Johannesburg, South Africa TalentPop Full timeElevate your career with our TalentPop's E-Commerce team! Join our team as a **Zapier Automations and Process Specialist**! Join our team as a **Zapier Automations and Process Specialist**, where your skills will play a crucial role in streamlining processes and contributing to the seamless functioning of our organization!! **HOW TO APPLY**: **Application...
-
Robotics Process Automation Developer
1 month ago
Johannesburg, South Africa FirstRand Bank Limited Full timeDescription To develop and deliver complex robotics process automation processes through the analysis and documentation of larger scale business processes for robotics process automation development Control expenditure and identify process improvements to contain and reduce costs. Deliver customer experience excellence in own service delivery aligned...
-
Automation Tester
6 months ago
Johannesburg, South Africa eSoft Development and Technologies Full time**Job Summary**: **Responsibilities**: - Develop and maintain automated test scripts for functional, regression, and performance testing using industry-standard automation tools and frameworks. - Collaborate with software developers and quality assurance engineers to identify test requirements and ensure comprehensive test coverage. - Execute automated test...
-
Automation Enablement Specialist
6 months ago
Johannesburg, South Africa Nedbank Full time**Requisition Details & Talent Acquisition Consultant** - REQ 133469 Thembi Mtshali- Job Family- Information Technology- Career Stream- Information Technology- Leadership Pipeline- Manage Self: Technical**Responsibilities**: - Facilitate the creation of the required physical and virtual environment for the automation solution within the clients business and...
-
Automation Specialist
6 months ago
Johannesburg, South Africa Heineken Full time**Job title** Automation Specialist **Department** Engineering Department **Reporting to position** Automation Engineer - **Purpose of the job** Ensure reliable and accurate operation of Brewery instrumentation and automation systems through effective maintenance of and calibration of associated equipment. - **Key performance areas** First Line...
-
Manager Optimisation and Automation
6 months ago
Johannesburg, South Africa BankservAfrica Full time**Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Manager Optimisation and Automation- Location- Selby - Johannesburg, GP 2001 ZA...
-
Underwriting Manager: Automation
6 months ago
Johannesburg, South Africa PPS Recruitment Full time**Job Advert Summary**: This role reports into the Head: Research and Development and Group TCF, within the Life Solutions structure. The incumbent will be required to optimise underwriting effectiveness and competitiveness through the design of the underwriting rules engine (URE), the effective integration of these rules in the end-to-end digital and paper...
-
Process Management
6 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 71701 **Job Type** - Permanent **Job Title** - Process Management **Computer Skills** - Data analysis,project management,change management,process mapping,quality management **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Analyze current business processes to identify areas for improvement, inefficiencies,...
-
Automation Enablement Specialist
4 weeks ago
Johannesburg, South Africa Nedbank Full timeAdvert Closing Date- 05 November 2024**Job Purpose** To contribute towards business success by facilitating the on-boarding of automation solutions/Virtual Employees and facilitating the acceptance and integration of these solutions within the business client work environment. **Responsibilities**: - Facilitate the creation of the required physical and...
-
Robotics Process Automation Analyst
2 months ago
Johannesburg, South Africa Optim-G Full timeRPA Analyst with Process and Automation experience. This is in the legal industry. Must have UiPath RPA qualification At least 3 years experience. Between 5 - 7 Years
-
Contact Centre Supervisor
3 weeks ago
Johannesburg, South Africa South Point Management Services (PTY) Ltd. Full time**GENRELA PURPOSE** **PRINCIPAL RESPONSIBILITIES** - Drive results through others - Meeting and exceeding sales and service objectives **GENERAL RESPONSIBILITIES** **Operations** - Ensure the effective and efficient running of the Call Centre. - Ensure that the contact centre KPIs are met. - Keep up to date with business development and new product...