Business Process Consultant

7 months ago

Johannesburg, South Africa SynergERP (Pty) Ltd Full time

SynergERP is a well-established technology solutions provider and an award-winning Sage reseller. We pride ourselves on delivering advanced Business Management and Human Capital solutions that empower businesses to maintain a steady growth rate. We partner with our clients on their digital journey, helping them to achieve financial and operational excellence through the best technology choices. We are looking for a technically savvy and experienced Automation Consultant.

**DUTIES AND RESPONSIBILITIES**
- Analyse clients’ business requirements and engage with clients to define and document their requirements.
- Formulate solutions that will meet their business needs and expectations, in an efficient and timely manner.
- Responsible for the implementation of automation projects, including configuring software, integrating systems, and ensuring seamless execution.
- Identify technology integration and automation opportunities to enhance process efficiency and effectiveness.
- Assess and analyse existing business processes to identify areas for improvement, inefficiencies, and bottlenecks.
- Identify potential risks and develop mitigation strategies to safeguard the integrity of improved processes.
- Collaborate with clients to understand their business processes, pain points, and automation objectives.
- Conduct thorough assessments of existing workflows to identify areas where automation can be applied effectively.
- Support the implementation of process changes, providing training, and facilitating communication to ensure successful adoption and buy-in from all stakeholders.
- Offer ongoing client support, address issues, optimise automation solutions, and suggest improvements.
- Assisting with the smooth integration of business processes after go-live.
- Identifying and implementing effective solutions to client's problems & maintaining a healthy client relationship.

**EDUCATION AND SKILLS**
- Bachelor’s degree in Business Management/Computer Science or related field.
- Proven experience in automation, process improvement or related fields.
- Experience in process mapping, workflow analysis, and business process re-engineering
- Strong project management skills and ability to manage multiple projects simultaneously.
- Proficiency in automation tools and technologies.
- Familiarity with process improvement methodologies such as Lean, Six Sigma, or Kaizen.
- Business Acumen.
- Proficiency in Microsoft Office.

**ABILITIES**
- Ability to work collaboratively within a team and independently.
- Strong analytical and problem-solving skills
- Excellent communication skills (both written & verbal)
- Ability to multi-task and prioritise.
- Proactive and self-motivated.
- Ability to assess complex business processes and identify areas for improvement.

**WORKING CONDITIONS**
- Hybrid Model.
- Good internet connection at home.
- own transport.

**CONDUCT COMPETENCIES**
- To perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual, and other requirements as mandated by the Alviva Code of Conduct.
- To keep up to date with the changes in applicable compliance obligations, controls and measures relevant to the role.

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