Automation Enablement Specialist

1 week ago


Johannesburg, South Africa Nedbank Full time

Advert Closing Date- 05 November 2024**Job Purpose**

To contribute towards business success by facilitating the on-boarding of automation solutions/Virtual Employees and facilitating the acceptance and integration of these solutions within the business client work environment.

**Responsibilities**:

- Facilitate the creation of the required physical and virtual environment for the automation solution within the clients business and facilitating the creating of the required access.
- Ensure understanding of the operational requirement of the automation solutions at design stage.
- Remain updated regarding any changes to operational requirements during the development process.
- Initiate and facilitate the granting of the required system access for the automation solutions during Quality Assurance and Production phases.
- Liaise with relevant stakeholders regarding anticipated enterprise infrastructure changes and initiate actions to manage these changes.
- Facilitate all processes to provide operational acceptance/decline of the developed automation solution and related artefacts.
- Ensure deep understanding of business needs and expectations regarding the operational implications and performance of the automation solutions.
- Facilitate the business acceptance processes during the warranty period.
- Ensure that operations support service level agreements are in place.
- Check and verify the accuracy and completeness of all artefacts on behalf of the business client.
- Ensure that the automated solution adhere to compliance, policies and procedures.
- Facilitate the integration of the automation solution into the business environment and support the required business shift processes.
- Facilitate the integration of automation performance reporting into the overall business MIS reporting processes.
- Identify possible complications and issues relating to the acceptance of the automation solutions.
- Facilitate processes to deal with unintended consequences and to optimise the acceptance of the automation solutions.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- NQF Level 6 ICT qualification or equivalent certificate
- Minimum Experience Level-
- 3 - 6 years proven track record of supporting operations with ICT or automation solutions-
- At least 3 years’ experience of operating systems within a large financial services institution**Technical / Professional Knowledge**
- Business terms and definitions
- Business writing
- Communication Strategies
- Data analysis
- Industry trends
- Principles of project management
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Cluster Specific Operational Knowledge
- Behavioural Competencies- Applied Learning
- Communication
- Initiating Action
- Work Standards
- Building partnerships
- Managing Work

**Employment Equity Statement**
- Preference will be given to individuals from under-represented groups- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_



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