Sales Representative

2 weeks ago

Midrand, South Africa Jobted ZA C2 Full time

KP AREA 1 New Sales Development and Growth

- Grow sales by identifying, analyzing, and capitalizing on opportunities for new customer acquisitions, as well as growth within existing customers through product and application recommendations.
- Conduct market research to identify market share availability in the applicable territory.
- Identify prospective customers and decision-makers in prospect accounts, assessing the viability of progressing.
- Continuously focus on sales growth execution and ensure achievement of new business sales targets.
- Prepare, implement and execute/manage sales development plans to expand client base in your region.
- Prepare, present, and submit proposals to prospective clients using approved templates.
- Engage relevant internal stakeholders to prepare a formal response for RFQ submissions.
- Ensure that special prices and terms are within the agreed limits, adhering to approved Divisional Price Structure.
- Monitor, assess and report on any competitor activities encountered in the market affecting business growth.
- Build and maintain local networks: Forums/Consultants/Retailers etc.
- Attend exhibitions, trade conferences and networking events to expand industry knowledge and create opportunities for new business partnerships and relationships.

KP AREA 2 Customer Service & Relationship Management

- Ensure achievement of existing business sales targets.
- Build and maintain existing client relationships through planned visits and implementation of formal performance review structures and methodology.
- Manage existing accounts with special consideration of Key Account Customers ensuring service delivery, client satisfaction, and business retention through active engagement with Plant Management and personnel.
- Ensure close collaboration with Key Account Managers on matters and standards pertaining to key National and International customer groups.
- Ensure customer queries/complaints are handled efficiently, timeously, and resolved in a professional manner.
- Assist Customer Service Teams with coordination of customer orders, deliveries, complaints and queries by acting as the liaison between finance and admin and the end-user client.
- Maintain effective working relationships with customer services to satisfy customer demands.
- Ensure Customer presentations are in accordance with STH standards and projected on relevant templates.
- Actively promote regular reviews with customer management team on matters relating to Hygiene.
- Develop a territory plan that optimises traveling time and call frequencies, ensuring Client safety and site access requirements are adhered to at all times.

KP AREA 3 Product and Technical Duties

- Maintain updated knowledge and technical data for full product range, including Product Safety & applications.
- Make relevant product and application recommendations to customers, with the goal of expanding the number of products sold to each existing customer.
- Ensure Client / Site Services and Technical Reporting is performed effectively by team members.
- Monitor Client product usage, to optimise usage and product offerings.
- Ensure resolution of any technical queries, unable to be resolved by team members.
- Conduct Product Training / Information sessions with Clients and Client staff.
- Assist with product range development and field trials where applicable.

KP AREA 4 Communications and Reporting

- Ensure a professional approach when dealing with all Clients and related personnel (all levels).
- Written and verbal communication must be professional and comply with STH code of conduct.
- Present yourself in a professional manner upholding the reputation of the Company.
- Report regularly on client site usages, sales, and new potential clients (to Management).

KP AREA 5 People Management

- Establish and drive Company culture, values, vision, and mission.
- Ensure compliance with Code of Good Practice and Disciplinary policy & procedure.
- Manage employee relationships to drive engagement and motivation.
- Monitor and manage performance to drive productivity and efficiency.
- Monitor and manage time and attendance, including monitoring absenteeism and leave abuse.
- Manage recruitment and selection in line with operational requirements and to enable achievement of employment equity transformation goals.
- Monitor and manage skills development, training, and succession planning.

Experience and Qualifications

- A Tertiary qualification (Microbiology or Chemical Engineering or BSc in Biochemistry, Chemistry & Microbiology) will be highly advantageous.
- 5-7 years sales and management experience in a similar industry will be essential.
- Previous experience within the Chemical and Hygiene industry is essential.
- Previous experience in calling on the food and beverage sectors promoting hygiene solutions essential.
- Strong management, communication and interpersonal skills are essential.
- Must be computer literate with good working knowledge of MS Office.
- Candidate must have sound understanding of business processes and have strong financial acumen.
- Demonstrate Technical competence in Chemistry and/or Microbiology will be advantageous
- Good communication and report writing skills.

Skills

- MS Office (E-Mail, Word, Excel, PPT)
- Supervisory
- Presentation
- Customer Service
- Customer Relationship Management
- Proposal Development
- Negotiation
- Root Cause Analysis & Report Writing
- Sales Experience
- Staff Management / Team Leader skills
- Full understanding of Chemical Products and Requirements in F&B Industry

Competencies

- Customer Service Orientated
- Commercial Effectiveness
- Persuasiveness (influence)
- Results / Target orientated
- Teamwork
- Sales Acumen
- Planning & Organising
- Time Management
- Problem-solving
- Systematic
- Accuracy / Attention to detail
- Technical aptitude

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