Call Centre Manager – Client Service

**Responsibilities**: - Manage operations and teams - hourly, daily and monthly KPIs - Hiring, training, coaching, and leading call centre & sales representatives as they provide support for customers - Maintain and grow existing relationships with clients - Contribute to improving our current products and services - Actively seek out and pursue new...

**JOB PURPOSE**: **KEY PERFORMANCE AREAS**: - Provide a call center service in accordance with the Compliance Contact Centre manual and standards - Administer the compliance query process in accordance with the set procedures - Respond to general compliance, registration and reporting related queries - Develop an understanding of various regulated...

**Key Performance Area**: - Assisting clients with queries - Solving complaints - Updating clients information **Minimum Requirements**: - Grade 12 - Computer Literate - 6 months customer service experience in a call centre - Credit & criminal record clear

A reputable Medical Aid based in Pretoria is seeking Client Service Consultants to join their team. **Requirements**: - Grade 12 - Minimum 1 year experience in a Call Center environment - Exceptional business communication and writing skills in English and Afrikaans - Credit and Criminal Clear - South African born citizen **Job Types**: Full-time,...

Gauteng, Pretoria East - R 55 000 - R 70 000 (Negotiable) Well established Law Call Centre is looking for a Call Centre Manager to join their team **Minimum requirements**: - Any Related Qualification - 8 Years' plus experience as the Manager of a Call Centre dealing with soft collections for Financial institutions and other Corporate Clients - Contact...

Our client in Pretoria works in the financial services industry - they would like to appoint 4 Call Centre Agents to sell their insurance related products. The ability to commute on a daily basis to and from work and to be punctual and adhere to the normal office working hours is very important. One year of Call Centre Agent experience is required, while...

**Job Overview**: **Date Posted**: Posted 18 hours ago- **Location**: Pretoria, Gauteng- **Job Title**: Call Centre Operations Manager (Pharma)- Closes: 30 September 2024**Education Level**: Bachelors Degree- **Job Level**: Management- **Minimum Experience**: 5- 7 Years**Call Centre Operations Manager (Pharma) - Pretoria.**: My Client in the Pharmaceutical...

**Call Centre Agent** **Salary**: Up to R8 000 per month Our client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlake's who has experience within the loans or debt collections industry. Minimum requirements: - Matric - Reliable own transportation - Previous Debt Collection or loans industry experience...

Gauteng, Pretoria East - R 15 000 - R 20 000 (Negotiable)- Well established law firm in Pretoria East is looking for a Call Centre Manager to join their team **Minimum requirements**: - Grade 12 - Experience working in a Legal Call Centre - Experience dealing with Banking Recoveries - 1 Year Plus experience being in a Managerial Role over Call Centre...

**POSITION PURPOSE** This role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents. The responsibility extends to accurate...

**Key Performance areas** **CUSTOMER SERVICE**: - Effective customer intelligence; - Ensuring monthly errors do not exceed 4 in one month; - Effectively and efficiently assist existing and new clients with bookings; - Effectively and efficiently handle client’s queries; - Maintain customer/potential customer data bases; - Ensuring that errors don’t...

Job brief We are looking for a skilled **Call center manager**to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. The goal is to do everything possible to attain goals and achieve great results for...

**Assisting Team, answer incoming calls from customers, handling of reservations and quotations, answer inquiries and questions, handle complaints, troubleshoot problem and provide information. Assisting, advising, coaching and monitoring Junior Call Centre Consultant with relevant work related queries.** - **Grade 12 and;** - **Formal Training or...

**Assisting Team, answer incoming calls from customers, handling of reservations and quotations, answer inquiries and questions, handle complaints, troubleshoot problem and provide information. Assisting, advising, coaching and monitoring Junior Call Centre Consultant with relevant work related queries.** - **Grade 12 and;** - **Formal Training or...

A minimum of matric/grade 12. At least 1 year call centre experience. Call centre experience in the financial services industries will be an advantage, but not a prerequisite. A basic salary plus commission are on offer. **Salary**: From R5,000.00 per month Ability to commute/relocate: - Pretoria, Gauteng: Reliably commute or planning to relocate...

**Call Centre Operator** **Fidelity Cash Solutions - CashMaster, Midrand** **Reporting to: Call Centre Manager/CRM Manager The above position is vacant at CashMaster in Waltloo (Midrand), reporting to the **Call Centre Manager/CRM Manager.** **Minimum Requirements**: - Must possess good communication skills, especially for listening. This is necessary in...

Call Centre Agent / Customer Service Representative OpportunityWe are seeking a customer-focused and results-driven Call Centre Agent / Customer Service Representative to join our client's team in Pretoria West.Company Overview:Our client is a reputable pharmaceutical wholesaler dedicated to delivering exceptional service to their customers.Estimated Salary:...

**ROLE AND RESPONSIBILITIES** - Management of calls in a professional and efficient manner - Follow up calls where and when needed - Explanation of credit life insurance principles - Handling all information on basis of trust - Dealing with clients and processes in line with company procedures - Optimal use of the "Call Centre" computer system - Various...

_Are you all about client services and addressing customer concerns? Are you NCR & NCA compliant with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then you are our CALL CENTRE AGENT.- This role plays an integral part in our team, as you are the first point of call between our customers and the Company....

RE 5 and 120 FAIS credits are essential - Market products and achieve sales targets - Sell policies (In and out bound ) - Capture policies on the system - Attend to client queries - Process amendments on policies - Responsible for own policy retention **Requirements**: - Adhere and comply to FSB board notice in terms of FAIS - Matric - Call centre...